Chitra
Madhwacharyula
Senior Director, Customer Success at HPE ( Hewlett Packard Enterprise)
"Developing an optimal strategy for customer engagement and success at scale "
"Developing an optimal strategy for customer engagement and success at scale "
08 - 1:10 PM EDT/New York (See in local time)
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05//2026 1:10 PM
05//2026 01:30 PM
America/New_York
#WTGC2026
"Developing an optimal strategy for customer engagement and success at scale "
#WTGC2026
"Developing an optimal strategy for customer engagement and success at scale "
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"Developing an optimal strategy for customer engagement and success at scale "
"Developing an optimal strategy for customer engagement and success at scale "
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Session: Developing an optimal strategy for customer engagement and success at scale
This talk will explore how you can take your organization's customer success and experience methodologies to the next level to offer the best experience to ALL your customers irrespective of their tier or segmentationWe will cover the following
- How to leveraging a tech touch and hybrid approach for scaling your customer's success and experience in the most effective manner
- Foundational blocks to build out a customer success practice for scale
- Tips, tricks and best practices to scale your Customer Success practice
Key Takeaways
- Develop an optimal strategy for customer engagement and success at scale
- Optimize your digital transformation initiatives to drive retention, expansion and growth for your business.
- Tips, tricks and best practices to scale your Customer Success practice
Bio
Chitra is a self-directed and driven technology and business leader with comprehensive accomplishments leading post-sale customer and partner strategy, technical advisory, onboarding, adoption, retention, service monetization, and global cross-functional teams to maximize business goals. She brings 20 years of global professional experience combined with innovative thinking and execution with strong hi-tech, finance, insurance, retail, manufacturing, and health care industry acumen. She has demonstrated success in developing and executing programs in complex, fast-paced organizations.Chitra is a highly organized, creative problem-solver who excels at leading teams through challenging projects and translating complicated technology into easy-to-understand concepts. She has proven expertise in retaining and growing multimillion-dollar contracts, budgets, products, and advising C-level executives.
Chitra has a Master’s in Computer Science from National University of Singapore and a Masters in Information Management from University of California at Berkeley. Her professional experiences includes working for companies like TIBCO, LinkedIn, Motorola, Ayla Networks, Couchbase and HPE.
