Ebony
Belhumeur
CEO at DappleAI
"The AI Usability Crisis — and Why Inclusive Design Will Decide Who Benefits From the Future of Technology"
"The AI Usability Crisis — and Why Inclusive Design Will Decide Who Benefits From the Future of Technology"
Fri May 15 - 8:30 AM EDT/New York (See in local time)
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05/15/2026 8:30 AM
05/15/2026 08:50 AM
America/New_York
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"The AI Usability Crisis — and Why Inclusive Design Will Decide Who Benefits From the Future of Technology"
#WTGC2026
"The AI Usability Crisis — and Why Inclusive Design Will Decide Who Benefits From the Future of Technology"
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"The AI Usability Crisis — and Why Inclusive Design Will Decide Who Benefits From the Future of Technology"
"The AI Usability Crisis — and Why Inclusive Design Will Decide Who Benefits From the Future of Technology"
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Session: The AI Usability Crisis — and Why Inclusive Design Will Decide Who Benefits From the Future of Technology
“The AI Usability Crisis: Why Inclusive Design Will Decide Who Benefits From the Future of Technology,” explores a growing issue in AI adoption: while models are becoming more powerful, the interfaces remain complex and exclusionary, unintentionally widening the gap between those who can leverage AI and those who cannot. One of the biggest stories in AI right now isn’t about model quality — it’s about usability. While the technical leaps are impressive, we’re seeing a massive drop-off in actual adoption, particularly among everyday users. At DappleAI, we refer to this as the AI Usability Crisis — and we’re designing the infrastructure to solve it.Key takeaways include:
• Why usability — not intelligence — is now the biggest barrier to AI equity
• How poor design deepens the digital divide, especially for women and underrepresented groups
• Practical principles for building human-centered AI that empowers rather than overwhelms
Key Takeaways
- The AI Usability Crisis: Even the most powerful AI fails if everyday users can’t adopt it — designing for real people, not just technical experts, is the next frontier.
- Empowering Women and Underrepresented Professionals: How human-centered, inclusive AI can turn promise into practical impact, giving everyone the tools to fully leverage technology.
- Human Interface as the Next Breakthrough: The future of AI won’t be defined by model performance alone, but by interfaces that make AI accessible, intuitive, and impactful for all users.
Bio
Ebony is a female founder, mom of four, and former Executive Assistant and Chief of Staff to leaders at Twitch and Sephora who spent over a decade building behind the scenes in Silicon Valley. She now leads DappleAI, a platform focused on making AI genuinely usable and accessible for everyday people — not just technical experts. Ebony brings a rare combination of lived experience, operational leadership, and hands-on AI product building to the AI usability conversation.