Hesha
Abrams
Master Mediator | Peace-maker | Author at Hesha Abrams Mediation LLC
"Holding the Calm: The Secret to Resolving Conflict and Defusing Tension"
"Holding the Calm: The Secret to Resolving Conflict and Defusing Tension"
Tue May 20 - 3:00 PM EDT/New York (See in local time)
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05/20/2025 3:00 PM
05/20/2025 03:20 PM
America/New_York
#WTGC2025
"Holding the Calm: The Secret to Resolving Conflict and Defusing Tension"
#WTGC2025
"Holding the Calm: The Secret to Resolving Conflict and Defusing Tension"
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"Holding the Calm: The Secret to Resolving Conflict and Defusing Tension"
"Holding the Calm: The Secret to Resolving Conflict and Defusing Tension"
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Session: Holding the Calm: The Secret to Resolving Conflict and Defusing Tension
Holding the Calm is a practical, and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, resolving disputes, and rechanneling arguments.How do you stop conflict? Settle disputes? Handle someone who is yelling at you, or crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to
• Speak into the ears that hear you
• Be the grown-up in the room
• Listen to what is not said
• Create small, winnable victories
Practical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don’t need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.
Key Takeaways
- Learn techniques to stop a tense situation from building into outright conflict
- Learn how to deal with unpleasant, disagreeable people
- Learn why it's important to listen to what is not being said
- Learn how to breakdown larger issues and create small, winnable victories
- Learn how to speak into the ears that hear you
Bio
Hesha Abrams is an internationally acclaimed master attorney mediator, negotiator, and deal-maker who, for 30+ years, has been renowned for her success in resolving high profile or difficult matters, including mediating the case over the secret recipe for Pepsi. She has worked with Apple, Google, Amazon, Facebook, IBM, Verizon, and other large multinational companies, as well as individuals, inventors, and small businesses, creating deals and solving disputes. She has distilled her experience into a popular new book, “Holding the Calm: The Secret to Resolving Conflict and Defusing Tension”, an insightful, practical, and easy to use toolkit to guide anyone to defuse tension, eliminate conflict, and make deals in their own lives.