Jacqueline
Ryan
Director at Deloitte
"Culture by Design: How Leadership, Ethics and Technology Shape the Future of Work"
"Culture by Design: How Leadership, Ethics and Technology Shape the Future of Work"
Tue May 12 - 7:50 AM EDT/New York (See in local time)
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05/12/2026 7:50 AM
05/12/2026 08:10 AM
America/New_York
#WTGC2026
"Culture by Design: How Leadership, Ethics and Technology Shape the Future of Work"
#WTGC2026
"Culture by Design: How Leadership, Ethics and Technology Shape the Future of Work"
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"Culture by Design: How Leadership, Ethics and Technology Shape the Future of Work"
"Culture by Design: How Leadership, Ethics and Technology Shape the Future of Work"
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Session: Culture by Design: How Leadership, Ethics and Technology Shape the Future of Work
The future of work is often framed around technology and flexibility — but at its core, it is about behaviour.Drawing on experience across ethics, compliance, and large-scale technology-enabled change, this session explores how organisations can move beyond stated values to actually influencing how people behave day-to-day.
Jacqueline will share insights from leading culture change initiatives addressing complex topics such as financial crime, workplace conduct, and inclusion — and how these programmes intersect with leadership accountability and technology enablement.
The session will challenge the idea that culture change can be driven by messaging alone, and instead explore how leadership actions, governance, and systems must work together to create meaningful and lasting change.
Attendees will leave with a clearer view of how to embed culture into the fabric of an organisation - not just communicate it.
Key Takeaways
- Why culture change fails when it is treated as communication rather than behaviour
- The link between ethics, risk, and organisational culture
- How leadership actions - not statements - shape culture
- The role of technology and systems in reinforcing behaviour
Bio
Jacqueline Ryan is an experienced leader working at the intersection of culture, ethics, and technology-enabled change.She began her career in ethics and compliance, leading culture change programmes focused on areas such as financial crime, workplace conduct, and diversity and inclusion. This work centred on influencing behaviour at scale and embedding accountability within organisations.
At Deloitte, Jacqueline has built on this foundation by supporting organisations to use technology and operating models to reinforce cultural change - ensuring that leadership intent is translated into consistent, day-to-day behaviours.
She also brings leadership experience from co-leading a gender diversity network, giving her a practical perspective on how culture is shaped both formally and informally within organisations.
