Session: From Customer-focused to customer-centric
Unlock unlimited growth potential for your business using your biggest advocates: your customers. Being a truly customer-centric organization goes beyond just having a customer success function. In this session, we will talk about some strategies that will help you adopt a company-wide customer-first mindset to fuel your growth.
- How to adopt a customer-centric mindset company-wide
- Building success into all phases of your customer lifecycle
Jyo is an award-winning customer success leader with over a decade of experience in the B2B software-as-a-service space. She has spent most of her career helping start-ups and enterprises across the globe build scalable, meaningful customer journeys, and enable the best use of technology to drive business outcomes.
Outside of work, Jyo is an active advocate and volunteer for organizations promoting diversity and inclusion in the workplace, as well as the education and professional development of women and disadvantaged youth.