Jyoti
Shah
Director of GenAI Applications Development at ADP
"Data Leadership in HCM and BPO: Driving Transformation with Analytics and AI "
"Data Leadership in HCM and BPO: Driving Transformation with Analytics and AI "
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Session: Data Leadership in HCM and BPO: Driving Transformation with Analytics and AI
As organizations seek to modernize their HR operations, data and analytics are emerging as the strategic core of Human Capital Management (HCM) and Business Process Outsourcing (BPO). By 2027, two-thirds of businesses are expected to require HCM platforms with embedded AI capabilities [1]. This session explores how visionary data leaders—Chief Data Officers, Heads of AI, and People Analytics Executives—are leveraging data to elevate HR from a transactional function to a transformative force.Drawing on industry research, real-world case studies, and platform innovations, this session will cover:
The evolving role of data and AI in workforce management
Frameworks for ethical AI deployment in HR
Emerging analytics use cases in recruiting, retention, compliance, and workforce planning
Practical strategies to embed analytics into HCM and BPO services
Attendees will gain insight into how data-driven leadership is reshaping employee experiences, optimizing operations, and delivering measurable value in enterprise HR ecosystems.
Key Takeaways
- Learn how leading organizations operationalize AI and analytics across the HR value chain
- Understand the ethical and strategic role of data leadership in HCM
- Discover future trends and technologies shaping analytics-led HR transformation
- Gain a blueprint for scaling data innovation in global BPO environments
Bio
Jyoti Shah is a dynamic technology leader and sought-after speaker with over 20 years of experience in application development, AI innovation, and digital transformation. As Director of Application Development at ADP, she spearheads enterprise-grade solutions that blend full stack engineering with AI-powered intelligence to drive measurable business outcomes. Jyoti brings deep technical expertise in React, Angular, Java, and cloud-native architectures, paired with a strategic vision for scalable innovation. She has spoken on topics ranging from women in technology to operationalizing AI in enterprise environments. An active advocate for inclusive leadership, Jyoti leads ADP’s IWIN (International Women’s Inclusion Network) chapter and contributes widely to community mentoring, judging hackathons and academic projects across NJIT, Rutgers, Stevens, and NYC tech events. Her talks inspire action, offering practical insights drawn from hands-on experience and a passion for building impactful, inclusive tech ecosystems.