Session: Human-Centered AI: Integrating UX, Governance, and Metrics into Your Roadmap
Agentic AI is transforming products across industries, yet too often AI initiatives fail to deliver real value because they treat technology as the centerpiece rather than as a partner to humans. In this talk, we reframe AI product success around people, process, and measurable impact, beyond models and features.
You’ll walk away with a practical playbook for embedding human-centered principles into every stage of the AI product lifecycle: from discovery and UX research through governance and metrics that drive better decision-making. We’ll explore how to balance innovation with responsibility, aligning user needs, ethical guardrails, and business outcomes so your AI products are both trustworthy and impactful.
In this session, you will learn:
✔ How to translate user insights into AI problem definitions that avoid common design pitfalls
✔ Methods for integrating governance, including bias mitigation, transparency, and control, into your roadmap without slowing teams down
✔ A metrics framework that connects human experience and technical performance to business results
✔ Real-world playbooks for cross-functional collaboration between product, design, engineering, and ethics teams
This session is about practical, repeatable practices that help product leaders ship AI products that people trust, love, and adopt.
Bio
Keyuri leads AI products at Clio building AI native agentic products for legal tech. Keyuri has over 2 decades experience working in Product Management, the last 12 years spent leading global product teams. Building a wide variety of products in the B2B space in various domains; insurance, embedded financial services, billing and legal tech. Keyuri has a passion to move the product management practice forward by sharing her knowledge and up-skilling the workforce for the AI era.