23-25 April 2024
Virtual & In-Person*
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Maia
Benson
Managing Director at Forum Ventures
"Next Gen Commerce and Industry 4.0"
"Next Gen Commerce and Industry 4.0"
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Session: Next Gen Commerce and Industry 4.0
We live in a complicated world of commerce, where producers, retailers and logistics providers must navigate fragmented systems and shifting consumer demands (OMNI channel, OMNI fulfillment, B2B + B2C, Returns-driven, delivery promises, resilient sourcing/supply chain, circular economy, sustainability, and cross-border commerce). All of this complexity is colliding with technology capable of digitizing capacity, tracking physical 'things,' automating/augmenting labor, and personalized customer contact.To create a next-generation consumer experience, founders must drive dynamic pricing and collect data to enhance processes and people. An extraordinary set of challenges to solve, most of which reside within systems that require optimization. This is a fantastic opportunity for innovators who are developing commerce-based SaaS applications.
Other Areas of expertise include:
Labour shortages and structural changes
Next-gen Ecomm
Logistics and supply chain
transportation and fulfillment
Product development and management
Design thinking
ESG Sourcing
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Key Takeaways
- Delivering seamless OMNI channel customer experience
- What points of the value chain tech founders should be thinking of to adapt and improve logistics and fulfilment operations to optimize the customer experience.
- Macro Thinking: Technology and AI, Automation What should we be considering when investing in these spaces? What does it mean for humanity? How does this affect DD processes? How should we be facilitating these new innovations?
Bio
Maia has spent over 20 years founding, building, and scaling award-winning SaaS products and platforms for Entrepreneurs and SMBs at places like LexisNexis, Pitney Bowes (SendPro platform/apps), and most recently at Shopify, where over 5 years, she helped found, launch and scale their Shipping and Fulfillment products from inception to 60%+ merchant adoption and $Bs of transportation spend. In addition to her venture work at Forum Ventures, Maia continues to angel invest and advise next-gen eCommerce and Logistics Tech Founders.