Session: Leading people through AI change: building confidence, trust and effective teams
AI is becoming part of everyday work far more quickly than most people are prepared for. While new tools continue to emerge, the biggest challenge organizations face isn’t technology, it’s helping people adapt with confidence, clarity, and trust.
This session focuses on the human side of AI change: how leaders create environments where teams feel safe to learn, experiment, and ask questions, while maintaining clear accountability as AI becomes embedded in daily workflows. Drawing on real-world experience, it explores how leadership behaviors, team dynamics, and inclusive collaboration shape whether AI accelerates progress or introduces friction.
Rather than focusing on tools or technical architecture, the discussion centers on how people experience AI at work and what leaders can do to build stronger teams, reduce uncertainty, and turn AI into a catalyst for better outcomes for individuals, clients and business.
Bio
Mary Elizabeth Porray:
As EY Global Vice Chair for Client Technology, Mary Elizabeth leads a diverse global team of 7,500 EY professionals and contractors. In this role, she oversees the development of client-facing technology products and platforms that enhance EY service delivery and drive significant value for clients.
She also serves as the EY Global Growth and Innovation COO, leading global functions key to shaping future growth for our organization, including managed services, data and product management.
Prior to assuming these roles, Mary Elizabeth was the Client Service Leader for EY Global Delivery Services and was based in Bangalore, India.
Having devoted her entire career to the professional services sector, she brings deep experience in organizational change with a special focus on business and people transformation.
She holds Bachelor of Arts degrees in Journalism and Psychology from the University of North Carolina at Chapel Hill and a Master of Science in Integrated Marketing from Northwestern University.
How Mary Elizabeth is building a better working world:
“As a leader, I welcome a variety of experiences and perspectives among my teams. This diversity of thought is essential to fostering innovation and unlocking better business outcomes. By championing these ideals, I strive to create an environment where everyone feels valued and inspired to contribute, ultimately building a better working world for us all.
I also believe that true transformation happens when we empower others to reach their full potential. As a mentor and sponsor, I have actively supported and continue to support countless professionals throughout their career journeys, helping them navigate challenges and seize opportunities.”
Nidhi Jain:
A Global HR Leader with over 24 years of diverse experience across leading organizations like EY, Nestlé, and Asian Paints.
As the Global Talent Leader for Growth & Innovation at EY, Nidhi works closely with the Executive Leadership team on creation and deployment of Talent strategies across all Global functions in the Growth & Innovation pillar focused on driving the next phase of growth at EY. These include Client Technology, Applied Innovation, Product Management, Alliances and Ecosystems, Sustainability, Managed Services, Smart Delivery and AI. Nidhi brings deep expertise across the full spectrum of human resources, with a strong track record of enabling business success through people strategies that scale across cultures and geographies – over 25 countries in both mature and emerging markets across EMEIA, Americas, LATAM.
She has also led Centres Of Excellence in Talent Transformation, Organisation Development and Design, Culture and Change, DE&I, Employer Branding, Performance and Rewards, Building High Performing Teams, Creating exceptional Experiences. Nidhi is passionate about shaping the future of work through successful Human–Agentic AI collaboration, by advancing skills and capability evolution, redesigning work architectures, and cultivating adoption, trust, and cultural readiness,
As an Erickson and Hogan certified leadership coach, she is extensively involved in coaching leaders across geographies to enhance leadership effectiveness and build high performing teams.