Mina
Abdulla
Founder & CEO of Genee
"Designing Conversational AI with the HCMI Framework: From UX Patterns to Trustworthy Experiences"
"Designing Conversational AI with the HCMI Framework: From UX Patterns to Trustworthy Experiences"
Wed May 13 - 11:10 AM EDT/New York (See in local time)
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05/13/2026 11:10 AM
05/13/2026 11:30 AM
America/New_York
#WTGC2026
"Designing Conversational AI with the HCMI Framework: From UX Patterns to Trustworthy Experiences"
#WTGC2026
"Designing Conversational AI with the HCMI Framework: From UX Patterns to Trustworthy Experiences"
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"Designing Conversational AI with the HCMI Framework: From UX Patterns to Trustworthy Experiences"
"Designing Conversational AI with the HCMI Framework: From UX Patterns to Trustworthy Experiences"
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Session: Designing Conversational AI with the HCMI Framework: From UX Patterns to Trustworthy Experiences
Conversational AI succeeds when it blends human-centered UX with measurable impact and responsible guardrails. In this hands-on workshop, we’ll apply the HCMI framework (Human-Centered, Measurable, Intent-aware) to design and evaluate real chat and voice experiences. We’ll cover interaction patterns (turn-taking, error recovery, clarifying questions), prompt and persona design, safety/ethics considerations, and lightweight analytics that map conversations to outcomes. Participants will work through a guided canvas: define user intents, craft multi-turn flows, establish trust signals, and instrument success metrics. You’ll leave with reusable templates, a “HCMI scorecard,” and confidence to ship conversational experiences that feel natural, reduce friction, and earn user trust.Key Takeaways
- Use the HCMI framework to design conversational flows that are inclusive, measurable, and intent-aware.
- Apply UX patterns that reduce friction and increase delight: clarifying questions, error recovery, handoffs, and trust signals.
- Leave with a reusable scorecard and templates ready to plug into your product or prototype.
Bio
Mina Abdulla is an AI Learning Program Manager at Google, an AI consultant, and the founder & CEO of Genee, an AI leadership platform. Mina brings 12+ years across governance, product and human-centered AI.