Nicole
de Klein
Director Customer Experience and Workflow Strategy
"Co–navigating the changes in healthcare"
"Co–navigating the changes in healthcare"
Wed May 13 - 7:20 AM EDT/New York (See in local time)
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05/13/2026 7:20 AM
05/13/2026 07:50 AM
America/New_York
#WTGC2026
"Co–navigating the changes in healthcare"
#WTGC2026
"Co–navigating the changes in healthcare"
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"Co–navigating the changes in healthcare"
"Co–navigating the changes in healthcare"
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Session: Co–navigating the changes in healthcare
Healthcare is one of the most complex systems we design for. In this session, Nicole de Klein shares how co‑creation in healthcare goes beyond workshops and “post‑it theater,” using high‑intensity dialogues, live polling, provocation, and experiential validation to navigate complexity.The talk highlights co‑creation as a strategic mindset that builds clarity, trust, and shared understanding across people, technology, and care.
Key Takeaways
- Why co‑creation in healthcare goes far beyond workshops and ideation tools
- What it takes to design meaningful, human‑centered solutions in complex systems
- How co‑creation builds clarity, trust, and shared understanding in complex, multi‑stakeholder environments
Bio
Nicole de Klein is an Experience Design Leader with 20 years of expertise in strategic design and human-centered innovation. She specializes in creating data-informed, co-created solutions that address real healthcare challenges and improve complex workflows.Currently Director of Customer Experience & Workflow Strategy at GE HealthCare, Nicole’s work bridges patient and clinician needs with operational and technological realities. She draws on deep experience across healthcare and consumer domains, and is driven by a passion for designing meaningful, integrated experiences that bring clarity and confidence to complex systems.
