Nikki
Lindgren
Director of Customer Experience at Positive Intelligence
"Customer Experience: navigating disruptive forces with one clear focus"
"Customer Experience: navigating disruptive forces with one clear focus"
07 - 8:10 AM EDT/New York (See in local time)
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05//2025 8:10 AM
05//2025 08:30 AM
America/New_York
#WTGC2025
"Customer Experience: navigating disruptive forces with one clear focus"
#WTGC2025
"Customer Experience: navigating disruptive forces with one clear focus"
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"Customer Experience: navigating disruptive forces with one clear focus"
"Customer Experience: navigating disruptive forces with one clear focus"
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Session: Customer Experience: navigating disruptive forces with one clear focus
How co-created Learning Experiences will revolutionize the future of work (LX) as we know it, through a data and technology-enabled Customer and Employee Experience (CX+EX).Key Takeaways
- Why customer behavior, learning and performance is important
- Why a product should be seen as a cohesive experience
- Why human-centered learning experiences will shape the future, grounded in empathy and resilience
Bio
Nikki Lindgren has over 15 years international business experience having worked in the US, China and Europe. A curious leader with an MBA in Marketing and a professional certification in Project Management. Startup and change management experience in the EdTech industry. Pragmatic, driving results through stakeholder alignment using data-driven planning tools. Passionate about customer centricity and digital transformation.Nikki is currently the Director of CX at Positive Intelligence, a technology company specializing in professional development and training.
