Session: Breaking Into Tech: Lessons from Customer Success
We have seen that Customer Success specialist role is in high demand within the tech industry, making it a great starting point for a career in technology.
I want to share my journey as a Customer Success Manager, lessons learned in the field, and what it's the actual meaning of being the voice of the customers and their trusted advisor.
- Customer success
WomenTech Network Ambassador - country leader Colombia and Customer Success Manager at Userlane.
Prior to Customer Success, I started my journey as a research project manager, helping researchers to get international funding for research. Also, I taught economics in different universities in Colombia. After that, I decided to expand my international career in Germany where I was part of the team that helped a German company to open an office in Spain. Also gathered experience in digital marketing.