Session: Agentic AI applied to real enterprise systems at scale
AI is no longer a future capability. It is a leadership test. While many organizations experiment with generative and agentic AI, few succeed in turning innovation into sustained enterprise impact. The difference is rarely the technology itself. It is how leaders guide people, decisions, and accountability in an AI enabled world.
In this session, I share lessons from leading AI first cloud operations across complex, multi cloud enterprise environments, where AI was embedded into daily work rather than treated as a side experiment. Today, agentic AI supports and automates about 20% of operational workflows, with additional capabilities actively being expanded. Even at this stage, execution cycles have been reduced from days to minutes, and teams have begun shifting from reactive problem solving to proactive, data driven decision making.
Rather than focusing on models or algorithms, this talk centers on the leadership choices behind successful AI adoption. We will explore how to prioritize the right workflows first, how to build trust in systems that recommend or take action, and how to balance speed with governance, security, and responsibility. I will also share what did not work, the resistance leaders should expect, and how to scale AI thoughtfully without overwhelming teams or creating risk.
Attendees will leave with practical leadership frameworks for guiding AI adoption, clear examples of how AI can augment human expertise, and a realistic view of how to lead confidently as humans and intelligent systems evolve together.
Bio
Head of the Cloud Office, IBM CIO
PIMMI Malhotra leads IBM’s Cloud Office, shaping enterprise cloud management through AI‑powered, multicloud strategies. She oversees IBM’s global cloud portfolio, aligning teams and hyperscaler partnerships to deliver innovation at scale. Focused on doing more with less, PIMMI applies AI to real operational challenges to improve decision making, governance, and transformation. She is known for building resilient, future‑ready cloud ecosystems and leading change with adaptability and purpose.