Session: Customer Success – New age growth engine for IT Solution Providers
Customer Success is an integral part of customer engagement value chain today. Most IT solution and services providers have embarked on customer success led transformation journey. In this session you will learn,
- What is customer success?
- Why customer success is important for your organization?
- How customer success co-exists with other functions (sales, product management, services, support)
- How organizations are leveraging customer success led engagement to grow their top line?
- Importance of customer success in an organisation
- Best practices to introduce customer success in an organisation
- Customer success as sales enabler and driver
Prachi is customer success leader at Software AG, responsible to build and roll out the Digitally enabled customer success framework & best practices across the SEA region. With 18 years of consulting and advisory experience across Europe, Asia Pacific and Middle East, she has successfully led large business and digital transformation programs for Tier 1 and Tier 2 organizations in Telecom, Social Media and banking & finance sectors.