Priya
Jayakumar
Manager, Product and Engineering at T-Mobile
"Resilience Matters: Strengthening Leadership and Systems in the Face of Uncertainty"
"Resilience Matters: Strengthening Leadership and Systems in the Face of Uncertainty"
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Session: Resilience Matters: Strengthening Leadership and Systems in the Face of Uncertainty
In a world where digital systems and human teams face constant change, resilience is no longer optional, it is essential! This talk explores the intersection of leadership resilience and Site Reliability Engineering (SRE) practices, highlighting how both shape sustainable success. Through real-world insights, I’ll examine how resilient leaders inspire adaptive teams, and how resilient systems prevent small incidents from escalating into crises based on my own personal experiences. Attendees will leave with practical strategies for building cultures, processes, and infrastructures that keep both technology and people safe, steady, and ready for whatever comes next!Key Takeaways
- A practical framework for building resilient systems using SRE principles that keep critical customer journeys available, secure, and performant even under failure and scale.
- Leadership practices that create psychologically safe, high-ownership engineering cultures where incidents become engines for learning rather than blame.
- Concrete strategies to connect technical resilience with human resilience, showing how inclusive, diverse teams design safer systems and sustain long-term reliability.
Bio
Priya Jayakumar is a Site Reliability Engineering(SRE) leader and Manager for T-Mobile’s Digital Commerce platform, where she guides high-performing teams building robust, scalable, and secure systems that keep mission-critical eCommerce experiences always on. She has led complex initiatives such as implementing an Active-Active Segmented Routed infrastructure, enabling real-time, dynamic scaling and significantly elevating system availability and resilience. Known for her human-centered approach to reliability, Priya combines deep technical expertise with empathetic, values-driven leadership that empowers engineers and translates complex architectures into strategic business outcomes. As a first-generation immigrant and passionate advocate for diversity, equity, and inclusion, she mentors women, minorities, and students, supports multiple Employee Resource Groups at T-Mobile, and runs a Women Empowerment program through ATEA to help women re-enter tech. Priya frequently speaks at industry events on resilient systems, SRE culture, and inclusive leadership, driving impact across technology, organizations, and communities.