Sarah
Phoenix
CPO at Thought Industries
"From Data to Destiny: The C-Suite’s Role in Turning Intelligence into Growth"
"From Data to Destiny: The C-Suite’s Role in Turning Intelligence into Growth"
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Session: From Data to Destiny: The C-Suite’s Role in Turning Intelligence into Growth
As business leaders, we push our teams to ship faster and innovate constantly. But there’s a hard truth many leadership teams avoid: our customers can’t keep up.Most companies invest heavily in product innovation and Customer Success, yet still struggle to drive adoption, retention, and expansion. The issue isn’t effort - it’s visibility.
One of the biggest blind spots is not knowing whether customers are truly keeping pace as products evolve.
When they fall behind, time-to-value slows, perceived ROI drops, and growth stalls - long before churn ever appears in a dashboard.
In this session, we’ll explore why customer learning is a missing layer of business intelligence, and why leading companies see it as critical to delivering customer value and long-term growth.
This isn’t a conversation about tools or training. It’s what customer learning reveals about value, risk, and growth.
Key Takeaways
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Bio
As Chief Product Officer at Thought Industries, Sarah Phoenix leads the company’s product vision and strategy. As a seasoned product executive with 20+ years of experience, Sarah previously held executive leadership roles at BILL, Twitter, and GoDaddy, where she specialized in scaling B2B global platforms and building high-engagement user experiences. At Thought Industries, she is dedicated to evolving the platform into an intelligence-driven engine that connects learning behavior to measurable business growth. Sarah’s expertise in data-centric design and AI ensures that Thought Industries remains at the forefront of innovation, helping organizations turn education into a primary driver of customer value.