Shailja
Gupta
Product Manager at ADP
"Beyond the Chatbot: How to Leverage RAG for Smarter AI Assistants"
"Beyond the Chatbot: How to Leverage RAG for Smarter AI Assistants"
Wed May 21 - 10:50 AM EDT/New York (See in local time)
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05/21/2025 10:50 AM
05/21/2025 11:00 AM
America/New_York
#WTGC2025
"Beyond the Chatbot: How to Leverage RAG for Smarter AI Assistants"
#WTGC2025
"Beyond the Chatbot: How to Leverage RAG for Smarter AI Assistants"
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"Beyond the Chatbot: How to Leverage RAG for Smarter AI Assistants"
"Beyond the Chatbot: How to Leverage RAG for Smarter AI Assistants"
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Session: Beyond the Chatbot: How to Leverage RAG for Smarter AI Assistants
As AI evolves, the expectations around AI-powered assistants are growing. Traditional chatbots, which rely on pre-programmed responses, can’t always meet the demand for accuracy and flexibility. In this talk, I’ll explore how we can move beyond these basic bots by leveraging Retrieval-Augmented Generation (RAG) to create smarter, more effective AI assistants.I’ll walk you through real-world applications of RAG across various industries like customer support, finance, and healthcare, showing how RAG enhances accuracy, reduces latency, and drives better user interactions. But I’ll also share the challenges we face when implementing RAG, such as data quality, latency issues, and the risk of hallucinations. I’ll share best practices for overcoming these challenges and successfully integrating RAG into AI assistants.
Key Takeaways
- How RAG combines retrieval-based search and generative AI to create smarter, more accurate AI assistants.
- Real-world applications of RAG across industries like customer support, finance, and healthcare
- Key challenges in implementing RAG, including data quality, latency, and hallucinations.
- Best practices for successfully integrating RAG into AI assistants for personalized, context-aware responses.
- How RAG can improve user interactions by delivering dynamic, real-time, and relevant responses.
Bio
Shailja Gupta is an accomplished AI Product Manager with over eight years of experience in the software and technology industry, specializing in AI, Machine Learning, and Generative AI. Currently a Product Manager at ADP, she leads the development of AI-driven solutions, including the OneAI Platform and ADP Assist, enhancing user adoption and business efficiency.Shailja’s research in Responsible AI has resulted in five published papers, including widely cited work on bias in Large Language Models (LLMs). Her contributions have influenced AI fairness and ethics discussions globally, with citations from researchers across multiple domains and countries.
Shailja has been featured in the AI Time Journal (2024) and is a thought leader in AI product strategy, innovation, and governance. Her work bridges cutting-edge AI research with practical industry applications, making a lasting impact on the AI ecosystem.
