23-25 April 2024
Virtual & In-Person*
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Shuchi
Mittal
Global Head of Digital Transformation Platforms
"Platform as a Product - When Developers are your customers"
"Platform as a Product - When Developers are your customers"
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Session: Platform as a Product - When Developers are your customers
“Infrastructure teams slow us down”, “It takes too many tickets to get my infrastructure”, “I have no idea what platform I can use or when” - Do these sound familiar? Your shared services organization is busy just trying to keep the lights on while the product development teams find it difficult to use those services and look for workarounds. This escalates into lots of one-offs over time and a mountain of tech debt.Fiserv Platform Engineering organization adopted a product mindset for delivering platform capabilities a few years ago, which has helped us align better with the needs of our product development teams and accelerate the value flow through the enterprise. This involved aligning teams to capabilities, embracing agile development, user research and feature analysis, creating self-service pathways, defining and measuring KPIs, setting up feedback loops and so on. Terms like "customer", "value" and "friction" have become part of our vernacular. The tide is beginning to turn to healthy collaboration and dialogue between developers and platform engineering teams, and overall better outcomes for the enterprise.
Key Takeaways
- When Platform Engineering teams take ownership of specific parts of their platforms and create internally visible brand identities, they can articulate the benefits of their work to their customers - App Developers.
- Explicitly define Product management responsibilities that include continuous improvement activities, such as road mapping, usage metric data-gathering, and quality monitoring. Focus on platform self-service to remove friction.
Bio
Shuchi leads vision, strategy and delivery of technology that powers Fiserv digital finance products through APIs, Event driven architecture, data cloud and cloud reference architectures.Shuchi has over 30 year of experience across many functions, including product engineering for market leading financial products, technology strategy, reliability engineering, technical solution consulting and process transformation.
Shuchi is an active member of Women in Technology (WIT), member of the Google Apigee tech advisory council, and a Chief network member and a Fiserv Expert Engineer.
