Snigdha
Gupta
Platform Product Manager - AI at ServiceLink
"When Conversations Become Code: The Future of AI-Powered Communication Platforms"
"When Conversations Become Code: The Future of AI-Powered Communication Platforms"
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Session: When Conversations Become Code: The Future of AI-Powered Communication Platforms
As products become increasingly conversational, every interaction, be it an email, chat, or voice call, becomes an opportunity for intelligence. In this talk, I’ll share how teams at the intersection of AI, product, and customer experience can design scalable communication platforms powered by intent detection, agentic workflows, and human-in-the-loop feedback (HITL).Drawing from real-world implementations across multiple domain ecosystems, we’ll explore how to move from reactive support systems to proactive, personalized engagement, while balancing automation with empathy. AI Communication Platforms is where conversations become code, and code becomes connection.
Attendees will walk away with a framework for building AI-native communication systems that don’t just talk to users, but truly listen for them.
Intended audience:
Product Managers, AI/ML Practitioners, Platform Engineers, and UX Leaders interested in AI-driven customer experiences and agentic communication platforms.
Key Takeaways
- Learn how Big Tech leverages conversational signals for product intelligence and monetization.
- Understand the architecture of AI-native communication systems (intent detection, orchestration, feedback loops).
- Explore how to balance automation and empathy in customer experiences.
- Gain a practical framework to build scalable, LLM-driven omnichannel platforms.
Bio
Snigdha (“Snigi”) is an AI Product Manager with deep experience building AI-powered communication platforms across fintech, mobility, and media industries. She is passionate about designing systems that bridge automation and empathy, transforming how people and products communicate.She holds dual master’s degrees in Product Management (Carnegie Mellon) and Computer Science (AI/ML, University at Buffalo) and has led products at Amazon, Autodesk, and ServiceLink. Most recently, she has been focused on architecting omnichannel communication systems that combine LLM orchestration, human-in-the-loop design, and data-driven empathy to power intelligent customer interactions at scale.
Author of “Become 1% Better PM” on Substack and a Women in Tech 2024 Speaker, Snigdha also mentors aspiring PMs through Lenny’s Mentorship Program and champions women breaking into tech, product, and AI leadership.
