23-25 April 2024
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"Blameless postmortems: learning fast without pointing fingers"
"Blameless postmortems: learning fast without pointing fingers"
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Session: Blameless postmortems: learning fast without pointing fingers
Oh no, an incident in a production environment? Ooops, looks like it, now what? After fixing any given issue, an important step is the post mortem, a process meant to assess what went wrong, why, and how to minimise the risk going forward.In this presentation, Stefana Fratean, Software Engineer at Ocado Technology and Eduard Capell, her Engineering Team Lead, will be taking you on the fascinating journey of investigating the root cause of incidents and uncovering the lessons learnt. As a serial innovator on an ambitious mission to change the way the world shops, Ocado Technology embraces failures as opportunities to learn fast.
This way of working entails instilling a no blame culture, which is at the core of post mortems.
Key Takeaways
- Analise the process, do not blame the persons involved
- Put measures in place from preventing productions incidents from happening again
- Find the root cause of incidents by using the "five whys" rule
- Share the knowledge
Bio
Stefana Fratean is a software engineer with 9+ years of Java development experience. She has a BSc in Computer Science and a MSc in Applied Computational Intelligence. Stefana is passionate about creating software that tackles day to day problems, clean coding, programming best practices and software architecture. She joined Ocado Technology Barcelona in 2018 and she has since been part of the Customer Engagement team, responsible for solutions that enable the communication between retailers and customers through SMS, emails, push notifications and receipts.Eduard Capell is a computer scientist and engineering team lead at Ocado Technology Barcelona. A former (Java) software engineer turned ETL, he likes to be involved in all aspects of the software development lifecycle, from feature inception to delivery/deployment and beyond. For the last four years, Eduard has focused on the Customer side of Ocado Technology’s ecommerce stream, particularly the Customer Engagement team, who manages all communications with our end-to-end Ocado Smart Platform customers.
