Swetha
Kolli
Regional Leader - Service Delivery and Customer Experience at Palo Alto Networks
"The Many Paths: Pivot, Grow and Specialize in Post-sales"
"The Many Paths: Pivot, Grow and Specialize in Post-sales"
Thu May 22 - 2:20 PM EDT/New York (See in local time)
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05/22/2025 2:20 PM
05/22/2025 02:40 PM
America/New_York
#WTGC2025
"The Many Paths: Pivot, Grow and Specialize in Post-sales"
#WTGC2025
"The Many Paths: Pivot, Grow and Specialize in Post-sales"
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"The Many Paths: Pivot, Grow and Specialize in Post-sales"
"The Many Paths: Pivot, Grow and Specialize in Post-sales"
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Session: The Many Paths: Pivot, Grow and Specialize in Post-sales
In the rapidly evolving world of technology and customer experience, post-sales technical roles have emerged as powerful engines of growth, innovation, and customer loyalty. Yet, these career paths are often overlooked or misunderstood. In this session, we’ll demystify the world of post-sales-exploring roles like Solutions Architecture, Customer Engineering and Technical Account Management-and reveal how they drive real impact for both companies and customers.We'll discuss skillsets, practical stratgies of building these capabiltiies and the many directions your post-sales journey can take, from IC to leadership to product, marketing, and beyond.
Whether you’re considering a career pivot, looking to grow in your current role, or simply curious about what’s possible, this session will equip you with actionable insights and renewed motivation to take your next step.
Key Takeaways
- Clarity on what post-sales technical roles are and why they matter
- Practical advice for developing the essential skills needed to thrive in post-sales technical roles
- Inspiration to explore or grow within these impactful career paths
- Awareness of how AI is changing the field-and how to stay ahead by embracing lifelong learning
Bio
Swetha Kolli is a GTM Technical Success leader with 20+ years of experience in building and scaling technical functions to help customers realize value from the products/solutions they've invested in. Swetha has built a reputation for working at the intersection of Presales, Professional Services, Customer Success and Engineering teams to deliver excellence.She is also an ambassador for empowering women in the GTM technical roles and advocates for brave inclusive leadership and authenticity.
