WanTing
Huang
Director Innovation and Research at ServiceNow
"Create an Open Ecosystem for cross-organisation AI Agents"
"Create an Open Ecosystem for cross-organisation AI Agents"
Tue May 20 - 5:00 PM EDT/New York (See in local time)
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05/20/2025 5:00 PM
05/20/2025 05:10 PM
America/New_York
#WTGC2025
"Create an Open Ecosystem for cross-organisation AI Agents"
#WTGC2025
"Create an Open Ecosystem for cross-organisation AI Agents"
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"Create an Open Ecosystem for cross-organisation AI Agents"
"Create an Open Ecosystem for cross-organisation AI Agents"
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Session: Create an Open Ecosystem for cross-organisation AI Agents
Today’s AI agents excel within internal workflows, automating tasks like IT incident resolution and customer service. Yet their inability to interoperate across enterprises restrains innovation and delays problem-solving. For instance, an IT service agent at a SaaS company cannot autonomously collaborate with a cloud provider’s outage detection bot to resolve cross-platform downtime, forcing engineers to manually bridge systems. Similarly, customer service agents at e-commerce platforms lack secure pathways to share return authorization data with third-party logistics providers, prolonging resolution times. This isolation contradicts the interconnected nature of business collaborations.Key Takeaways
- Breaking AI Silos: The Urgency for Cross-Enterprise Collaboration
- Blueprint for AI Interoperability: Overcoming Technical & Organizational Barriers
- From Challenge to Opportunity: The Future of AI-Powered Business Ecosystems
Bio
As Director of Innovation and Research at ServiceNow, WanTing Huang leads the Innovation agenda for the company's Emerging Technology Group, driving enterprise technology's future roadmap.Her journey uniquely bridges enterprise innovation, start ups ecosystem, academic research, and emerging technology application. She's been working at the forefront of emerging technologies for the past decades turning emerging technologies such as blockchain, spatial compute and generative AI into groundbreaking solutions across diverse industries.
