MS Team Expert

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Key Responsibilities –

-Good Knowledge on Windows enterprise setup including SFB2019, MS Teams,Lync server 2013, DNS conepts, Authentication mechanisms 

Good knowledge on Messaging platform and delivery, using tools and scripting. (Monitoring tools, Powershell scripting ..etc) for automating the process for incident/request management

-Should be good at Skype Telephony, response groups

-Good Troubleshooting knowledge on Skype client logs, monitoring dashboard

-Need to undergo necessary trainings and perform certifications

-Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth. 

-Perform BOD /EOD controls / Health check to assure Skype  infra services are in optimal condition before the start of BAU activities. 

-Perform Operational Procedures provided to support Health check and/or Monitoring of Skype related (Lync services, Anywhere 365, KHIs, Voice Gateway) infrastructure. 

-Create and maintain technical documentation for support applications 

-Provide support and administration for Skype infrastructure 

-Provide prompt support for the Skype client issues, call disconnection issues escalated by helpdesks 

-Participate regional or global projects on Skype infra side

-Proficiency and ability to understand, write and develop Scripts (Vbscript, PowerShell, WMI or any other industry specific scripting knowledge is a added advantage) for improving the daily process or operations for Skype infra 

-Change management to be followed and execute the changes[Skype telephony/response group migration]

-Able to understand the calls flows/SIP singalling and ablity to resolve the voice related issues

Delivery and Operations
• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.

• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.

• Ensure production functions are of quality.

• Standardized and regular reporting /Dashboard for production activities.

• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).

• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.

Who You Are

Mandatory Skills / Experience – -

Hands on  knowledge and Experience with managing MS Teams, SFB2019 On-Prem
Knowledge on Office 365 Platform services in SharePoint Online, Teams and OneDrive for business
Experience with On Premise Skype for Business 2015\2019
Azure knowledge preferred.
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
Ability to work with people in a variety of cultures, countries and time zones
Specific Context

Good to have Skills and experience on Oracle, Audiocodec or Sonus SBC's

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.