Private Cloud Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties

What will make you a good fit for the role?

• Extensive experience with VMWare proficient with VMWare 6.0, 6.5, 6.7 and 7.
• Extensive  VMware SRM\vROps\VMware TANZU\vCloud Director.
• ESXi management and troubleshooting  issues.
• Performance and capacity management on VMWare servers and complex health check
• Work with engineers and project leads to implement new systems, policies, standards and practices
• Experience in managing enterprise level virtualization infrastructure using VMware product suites.
• Design, plan, implement, and administer UCS Cisco servers and storage technologies in support of underlying virtualization infrastructure
• Installing, configuring and integrating servers associated with a VMware virtual infrastructure
• Hands on Experience on HPE\Dell and Cisco UCS hardware.
• Good understanding of Storage Infra,
• Creating technical documents  and providing RCA for critical issues.
• Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS)
• Document server administration processes and procedures
• Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux.
• Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies
• Experience in build, troubleshooting at PCA/OVMM end.
• Exceptional communication skill
• ESXI command base troubleshooting.
• Candidates with VMware certification.

Job Description :

• Troubleshooting ESX issues related to storage, network and performance issues
• Installing patches and updates to operating systems and applications to ensure optimal performance
• Creating disaster recovery plans and procedures for responding to major outages or natural disasters affecting the data centre
• Monitoring server performance to identify problems and make adjustments to improve performance
• Monitor and tune systems to achieve optimum performance levels
• Upgrade and Maintain VMWare ESX and virtual servers
• Work on major severity and complex server issues
• Performing DR activities using VMware SRM and ZERTO.
• Migrating Customer VMware infra to New Data centre using Zerto\VMware SRM.
• Drive RCA preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches
• Proficient in controlling administrator rights on VM Infrastructure, Use of VMware Converter Enterprise and overview
• Ability to setup of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring along with VMware High Availability (HA) cluster
• Proven experience in ESX Server Installation and configuration of virtual switches, network connections and port groups configure Storage
• Expertise in Virtual Center Installation and configuration and Installation of its components Perform Level 3 Support Esx Operating system
• Demonstrable experience in Install / Upgrade Esx platform environment
• Validated understanding to support Level 3 OS monitoring Client Software, Backup and Recovery client, Client Software, automated Security, health checking client, OS monitoring
• Should have worked on supporting an enterprise class Data Center.
• Hands on experience with physical server installation
• The job responsibility also includes: Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyse, and resolve problems effectively to meet established performance metrics.
• Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems.
• Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.
• Expert knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration
• Knowledge of TCP/IP, DHCP, DNS and Troubleshooting.
• Backup Technologies L2 (Rubrik,Veeam, NetBackup)
• Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS)
• Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft solutions.=
• ITIL Process knowledge (Problem, Incident, Change Management)
• Preferred Skill sets from one of the below technologies.
• Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux.
• Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies
• Troubleshoot performance and connectivity issues with PCA and Storage.
• Clone, snapshot and Template Creation on OVMM.
• Experience in PCA/OVMM management.
• Experience in build, troubleshooting at PCA/OVMM end.
• Experience in DR and Restore.
• Experience in troubleshooting performance issues.
• Experience in Managing/Zoning on Brocade and Cisco FC Switches
• Hands on experience in Firmware/OS upgrades of PCA/OVMM, OVS nodes and ZFS appliances.
• Good to having knowledge on HPE and Dell.
• Call logging with vendors Oracle for hardware/software issues.
• Capacity planning for new builds, DR and Cutover.

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.