Your opportunity
Our customer advocate team is passionate about driving relationships with our customers to achieve maximum value from their New Relic solution. We are looking to add a Manager, Customer Advocate to manage a team of Customer Advocates and help us continue to deliver on our mission!
This role is responsible for managing a book of customer accounts, delivering high net retention, renewing contracts and upselling. Success needs to mitigate churn by cross-selling or upselling and contribute to company revenue goals. In this role, you will lead and strengthen your team, while working closely with other customer-facing teams such as Sales, Support and Services. We need this person to combine both strategy and execution to ensure our customers achieve maximum overall value while building trusted customer partnerships.