Associate Technical Account Manager

About the Role: 

Are you a tech-savvy individual with a passion for
delivering exceptional customer service? Join our dynamic Residential Client
Service's Team as an Associate Technical Account Manager (ATAM) and be part of
the forefront of innovation in the real estate industry!  As an ATAM, your main role will be to provide
top-notch customer support, focusing on troubleshooting and resolving software
issues over phone and email across Yardi's diverse suite of products. You will
have the opportunity to work with cutting-edge software solutions, gaining
valuable expertise and becoming a subject matter expert in the field. Your
contribution will go beyond just support - you will actively collaborate with
our team to drive continuous improvements and advancements in our products, ensuring
our clients receive nothing but the best and stay ahead in a competitive
market. 

What You’ll Do: 

• Provide technical support and software implementation
  guidance to a portfolio of assigned Yardi clients.
• Assist clients with product configuration, deployment, and
  best practice adoption to ensure successful implementation.
• Troubleshoot and resolve common software application issues
  while communicating product features effectively.
• Build strong client relationships and continually develop
  deep expertise in Yardi products and solutions.

Who You Are: 

• Bachelor’s Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience
• Ability to learn new concepts and Yardi programs
• Strong written and oral communication skills
• Good interpersonal skills
• Client-centered commitment and focus
• Critical thinking and problem-solving skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Collegial, team-oriented disposition with the desire and
  ability to establish cooperative working relationships with all levels of
  employees and clients
• Proficiency with Microsoft 365 desktop applications

Ideal to have: 

• Experience professionally serving customers in a technical
  support, sales, or retail service role
• Understanding of the property management or relevant Yardi
  supported industry and industry best practices
• Working knowledge of accounting practices
• Basic competence in one or more of the following areas:
  Microsoft operating and network system operation, relational databases, and
  SQL/Oracle language

Real Estate run on Yardi. About Us: 

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth. 

Discover the Yardi Difference: 

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities. 

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements. 

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service! 

#TeamYardi #YardiCareers #hiring 

Annual Salary Range: $69,600 - $73,100 CAD 

Yardi is an equal opportunity employer that is committed to
inclusive, barrier-free recruitment and selection processes. If contacted for
an employment opportunity, please advise if you require accommodation at any
stage of the recruitment process. 

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website. 

*ga

#LI-Hybrid