- Technical Expertise: Demonstrated strong technical capabilities in Kubernetes, knowledge of Cloud (either AWS, Azure or Google Cloud Platform), and/or Observability Platforms welcome. The ideal candidate should possess a hands-on understanding of these areas, with the ability to apply this knowledge practically to solve customer challenges.
- Experience in a Customer-facing Technical Role: Proven track record in roles such as Technical Support, Solutions Engineering, or Technical Account Management, preferably within the SaaS or technology sector. This experience is critical for understanding customer needs and providing effective technical solutions.
- Strong Communication Skills: Exceptional ability to communicate complex technical concepts in a clear and understandable manner to a variety of audiences, including non-technical stakeholders. This includes both verbal and written communication skills.
- Relationship Building: Skilled at building and maintaining strong relationships with technical stakeholders, understanding their challenges and goals, and effectively advocating for them within the organization.
- Solution-Oriented: A proactive, solution-focused approach to customer challenges, with a commitment to achieving customer success and satisfaction.
- Collaborative Team Player: Ability to collaborate effectively across teams, including working closely with sales, product development, and support teams to drive customer success and identify new opportunities.
The ideal candidate for the Technical Success Manager role at New Relic is someone who not only excels in technical areas related to Kubernetes, Cloud, and Observability platforms but also embodies strong communication, relationship-building, and success plan management skills. We are looking for a proactive, customer-focused individual who is passionate about leveraging technology to solve problems and enhance customer satisfaction.