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Kyle O'Donnell
Chatbot Analyst at Synchrony Financial

United States
I have 5+ years of experience in Conversational AI and business analytics. My background is in theoretical linguistics, and I have been delighted to keep learning about its application to business and technology as the demand for NLP experts has skyrocketed over the past decade. Currently I perform a dual role as a Chatbot Analyst and Conversation Engineer working on a virtual assistant in the financial industry.