Director, Loyalty & Promotions Consulting (North America)

Shape the future of loyalty and promotions consulting for global brands at EPAM!

EPAM Systems is looking for a visionary Director, Loyalty & Promotions Consulting to join Empathy Lab — a fast-growing agency designed for the modern Chief Marketing Officer and backed by our global digital services organization. You'll work at the intersection of loyalty programs, promotion strategies, membership experiences and subscription models to deliver transformative growth for our clients.

In partnership with the Global Practice Lead, you will expand Empathy Lab’s presence in North America. You'll drive business growth, deliver thought leadership and forge strong collaborations with internal teams and external platform partners.

Req.#895577137

https://www.empathylab.com/

Responsibilities

• Advise clients on loyalty programs, offer strategies, membership experiences and subscription models
• Consult across end-to-end programs, strategic options, concepts, economics and go-to-market strategies
• Collaborate with cross-functional data, experience design, digital product and delivery teams to execute integrated projects
• Empower account managers and sales teams with the materials and strategies needed to align solutions with evolving client needs
• Pursue new business opportunities and leverage internal networks to drive practice growth
• Evaluate Request for Proposals (RFPs), create proposals and establish relationships with senior executives to close deals
• Author research, white papers and articles to establish thought leadership in loyalty and promotions
• Represent EPAM as a loyalty expert at industry events, conferences and forums
• Cultivate partnerships with external platforms to enhance the impact of practice-related initiatives
• Partner with the Global Lead for Generative Loyalty to refine offerings and advance go-to-market strategies

Requirements

• Expertise in two or more domains such as loyalty, membership, pricing, promotions or subscription business models
• Industry background in Consumer Goods, Retail or Travel & Hospitality
• Minimum of 15 years of relevant experience in a recognized consultancy or agency with diverse client projects
• Problem-solving abilities and a creative approach to business challenges
• Clear communication with the ability to articulate complex ideas in written and verbal formats
• History of engagement with senior executives, alignment with their priorities and effective management of expectations
• Business acumen with the capability to discuss the outcomes of loyalty and promotion initiatives
• Track record of successful management of client engagements across multiple consulting and delivery phases
• Flexibility for regular travel — approximately one week per month

We offer

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training, the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $175,000-$210,000 USD. This position is also eligible for variable compensation incentives. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

Applications will be accepted on a rolling basis.

EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.