NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
Working at NTT
Au sein d’une équipe multi client délivrant plusieurs types de services vous serez amené à travailler aussi bien sur le périmètre Support & Maintenance que sur l’exploitation des solutions de nos clients Managed Services.
Résolution d’incidents sur le périmètre Support & Maintenance :
- Vous traitez les tickets ouverts par les équipes techniques de nos clients
- Vous êtes responsable du diagnostic et de la résolution des pannes (Bug, Hardware, Changement de configuration, Licences…)
- Vous ouvrez et suivez des incidents auprès de nos constructeurs partenaires
- Vous intervenez régulièrement dans les locaux de nos clients
- Vous travaillez en collaboration étroite avec des collègues ingénieur réseau et sécurité niveau 2 dans les situations qui le nécessites.
- Vous travaillez en coordination étroite avec les centres de services NTT en Europe et dans le monde.
Exploitation des infrastructures de nos clients Managed Services :
- Vous êtes en charge de la gestion des événements de supervision (analyse, qualification, résolution, dispatching…)
- Vous aidez les utilisateurs finaux en solutionnant les incidents de Niveau 1
- Vous assurez le maintien en condition opérationnelle (MCO) des solutions
- Vous réalisez les implémentations des « Moves, Adds, Changes and Deletes »
- Vous participez à la configuration d’équipements
- Vous réalisez ponctuellement des changements en heures non ouvrées
Idéalement issu d'un cursus Bac +2/3, vous possédez une expérience sur des missions d’exploitation ou de support informatique.
Des connaissances sur des technologies partenaires (Cisco, Fortinet, Palo Alto,HP, Checkpoint, Riverbed, F5 …) sont nécéssaires.
Vous avez une bonne connaissance des systèmes d’information en environnement techniques et une expérience dans la mise en œuvre de solutions.
Vous êtes motivé(e) pour travailler en équipe au sein d'environnements techniques riches et complexes.
La pratique de l’anglais est indispensable pour ce poste en relation directe avec nos centres de Support dans le monde et nos partenaires technologiques internationaux.
Skills Summary
API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Firewalls, Infrastructure Deployment, Internet Access, Linux, Local Area Network (LAN), Networking Solutions, Network Support, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting
What will make you a good fit for the role?
Workplace type:
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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