Senior Team Lead – MS, Storage & Backup

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Working at NTT

MS Services Delivery Architects are responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT Managed Services and other involved parties.

The MS Services Delivery Architects are accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design, and Service Transition processes.

Key Roles and Responsibilities:
Early Pre-Sales engagement:

• Participate in complex deals during the pre-sales phase for service design consultancy
• Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities

Service design:

• Responsible for the service takeover strategy definition, specifically to:
• Identify current service issues with the incumbent service provider
• Define the service aspects that need to be gathered during a due diligence
• Determine the knowledge transfer strategy
• Define the quality acceptance criteria for the service transition
• Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions
• Adapt standard process when needed in order to cover customer requirements, always be aligned with the NTT MS service delivery capabilities

Service Transition:

• Understand Customer Vital Business Functions and how NTT MS assets will underpin them.
• Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle
• Responsible for the service model documentation, which may include:
• Identify current services issues with the incumbent service provider
• Define the service aspects that need to be gathered during a due diligence
• Determine the knowledge transfer strategy
• Define the quality acceptance criteria for the service transition

Produce the Service Design Document, the key project deliverable in terms of service aspects and processes

Knowledge, Skills, and Attributes:

• Ability to work in line with best practices in complex environments and within tight time constraints
• Ability to work under pressure
• Ability to build excellent working relationships with both internal and external stakeholders
• Excellent communication and presentation skills
• Ability to demonstrate conceptual technology knowledge

Academic Qualifications and Certifications:

• Bachelor’s or equivalent degree
• ITIL certifications
• Relevant industry / technical certifications

Required Experience:

• Demonstrated years of experience gained in a similar position
• Demonstrated experience gained within an IT environment and ITIL based Service Management
• Demonstrated experience in Hosting and Managed Service Business
• Demonstrated experience in Public Cloud and/or PCI compliance environments
• Demonstrated experience in managing key accounts

Skills Summary

Communication, Contract Management, Financial Acumen, IT Service Management (ITSM), Managed Services Delivery, Operations Management, People Management, Profit and Loss (P&L) Management, Project Management, Sales Growth, Service Delivery

What will make you a good fit for the role?

Remote Type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.