NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives
Working at NTT
Job Description
The role is responsible for providing a service to clients to ensure that their IT infrastructure and security systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The focuses on first line support for standard and low complexity incidents.
Key Roles and Responsibilities:
- Provides direct support to internal and external customers
- Conducts activities related to direct customer calls and tasks in compliance with standard operating procedures.
- Uses technical documentation provided by the company to analyze and troubleshoot problems encountered.
- Identifies and resolves technical problems and full ls requests following agreed procedures. Uses appropriate and standard tools and procedures to diagnose and resolve incidents.
- Proactively monitors and confirms the resolution of incidents or completion of requests such that accurate service level measurements are maintained.
- Following agreed procedures, identifies, registers and categories incidents.
- Gathers information to enable incident resolution, resolves incidents according to agreed procedures and where necessary promptly allocates incidents to other functions or resolver groups.
- Apply standard process and procedures to fulfill requests from clients, adhering to service level agreements or operational agreements.
- Route them to the right function, resolver group as necessary. Update knowledge articles to reflect new work instructions or procedures.
- Monitors client infrastructure and solutions. In this regard they will respond to monitoring events and perform corrective and/or resolution actions or escalated accordingly and/or log as required.
- Must be willing to work on a 24x7 shift rotation and follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.
Required Experience:
- 1 - 2 years' relevant work experience
- Threat management / threat hunting
- Working Networking knowledge (IP, WINS, DHCP, DNC)
#Dimensiondatacareers
Skills Summary
Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), TCP/IP Networking
What will make you a good fit for the role?
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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