Associate Technical Account Manager

About the Role:

Join Yardi as our new Associate Technical Account Manager
(ATAM) and play a pivotal role in reshaping the Senior Living
sector! We're on the hunt for a tech enthusiast who's passionate
about delivering exceptional customer service. In this
role, you'll be the go-to expert for troubleshooting and resolving
complex software issues through phone and email, utilizing
Yardi's state-of-the-art product suite. Your contribution will
go beyond just support - you will actively collaborate with our team to drive
continuous improvements and advancements in our products, ensuring our clients
receive nothing but the best and stay ahead in a competitive market.

What You’ll Do:

·

Research, analyze and use your problem-solving
skills to troubleshoot application issues.

·

Use your strong interpersonal skills to help
train clients on new features and functionality.

·

Perform data mapping, conversions and
support software customization based on client requirements.

·

Collaborate with internal teams in training,
conversions, sales and development on a regular basis.

·

Build rapport with clients and perform systems
and business process reviews and make recommendations on best practices.

·

Collaborate closely with team members across the
US, actively contributing to the collective success of the team.

Who You Are:

·

Bachelor’s degree in Accounting, Information
Management, or Healthcare.

·

Prior experience working in a customer support
role setting and managing expectations.

·

Project management, accounting, property
management, or healthcare background.

·

Strong proficiency in MS Office Suite
and Outlook.

·

Excellent written and verbal communication
skills.

·

Phenomenal customer service skills and desire to
go the extra mile.

·

You are a fast learner and can learn new
concepts quickly.

·

Excellent attention to detail and the ability to
prioritize effectively.

·

High comfort level troubleshooting and
problem-solving issues.

·

Great people skills and the ability to be
personable and professional.

·

Flexible, and the ability to manage changing
priorities.

Ideal to have:

·

Previous technical support and application
troubleshooting.

·

Prior experience with Yardi software.

·

SQL, Basic server and web server
knowledge.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We’ve created a team of over 9,000 employees in over 40
locations around the globe dedicated to making great real estate software
products. We offer a dynamic work environment, comprehensive training programs,
and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the
opportunity you've been waiting for. Join us and be part of a team
that empowers clients worldwide with innovative solutions and exceptional
service!