Channel Programs & Operations Manager

Do you relish the opportunity to drive business transformation through operational process & programs?

Do you like collaborating across teams to deliver success for partners?

Join our Partner Program & Operations Team

The Partner Programs & Operations Team enables the success of our global partner ecosystem. We help partners drive business growth while accelerating Akamai's go-to-market objectives. You will support key initiatives driving strategic alignment, operations excellence, and program success across the Akamai Cloud and Technology Partner ecosystem.

Help us achieve our goals

This position involves collaborating with teams to design, execute, and optimize technology and cloud partner programs. Responsibilities include improving processes, supporting reporting, and driving continuous improvement. The role focuses on enhancing scalability, engagement, enablement, and efficiency. Collaboration with internal and external stakeholders ensures seamless execution and program success.

As a Channel Programs & Operations Manager, you will be responsible for:

• Managing and improving existing partner programs, ensuring they meet business goals and partner needs.
• Collaborating with internal stakeholders, including Partner Account Executives, Business Development and leadership, to align program strategy with business priorities
• Defining and executing change management plans, ensuring seamless adoption of new processes and programs.
• Driving operational & reporting improvements by identifying bottlenecks and implementing scalable solutions.
• Providing external technology partners with monthly revenue and contract reporting.
• Liaising between internal and external technology partners to solve any questions related to revenue and contract reporting.

Do what you love

To be successful in this role you will:

• Have 2+ years of experience in in Program Management or Business Operations.
• Have a Bachelor's Degree or High School Diploma or equivalent professional background.
• Possess analytical skills and experience with Excel, Salesforce, Tableau, or equivalent tools.
• Have experience working with Partner Programs and being responsible for partner related processes.
• Be familiar with partner ecosystems like ISVs, cloud providers, and marketplaces
• Demonstrate experience using project management and collaboration tools, such as Smartsheets, Confluence, and Google Productivity Tools
• Demonstrate the ability to work in a dynamic environment while adapting fluidly and managing tense situations
• Be adept working across diverse, global environments and in matrix organizations

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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