Engagement Manager II

Are you passionate about building relationships and becoming the go-to expert for Akamai's customers?

Do you enjoy solving complex problems creatively and delivering high-impact, high ROI solutions?

Join our prestigious professional services team

We accelerate and protect the digital experiences of our customers by providing technical advisory, thought leadership, and program partnerships. Our customer-centric team works closely with customers to design and build innovative and tailored solutions that bring their vision to life. Through clear communication, honesty, and deep technical insight, we build trusted relationships that drive growth and long-term success.

Partner with the best and build the value

As an Engagement Manager II, you'll maximize customer satisfaction, retention, and growth. You will work closely with integrated account team to move our customers' key initiatives from concept to results, solving complex challenges and delivering exceptional satisfaction. You'll ensure customers realize the full value of Akamai's solutions through strategic planning, technical acumen, and cross-team collaboration. 

As an Engagement Manager II, you will be responsible for:

• Owning program management and being the trusted advisor that helps customers get the most value out of solutions
• Architecting and managing the web performance, cloud computing and security solutions 
• Defining account strategy, establishing key relationships, and building and maintaining a project pipeline
• Leading a cross functional team and developing a culture of excellence to empower and encourage team synergy
• Partnering with sales and pre-sales, advocating on behalf of the customer, expanding and deepening the use of Akamai products and services

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's in Computer Science, MIS, Engineering or its equivalent
• Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
• Have experience managing and delivering large technical customer projects successfully
• Be knowledgeable on Devops, web development, web performance, with protocol knowledge such as HTTPS, DNS
• Demonstrate familiarity with cloud security technologies, with basic knowledge of methods used to protect data, applications, and infastructure
• Demonstrate familiarity with cloud compute technologies, with basic knowledge to design, implement, and manage cloud-based systems
• Possess excellent communication and presentation skills to articulate technical information and manage strategic & tactical conversation with various stakeholders

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.