Manager Data Science - Remote/Poland

Are you a software development enthusiast who loves solving complex problems?

Does the opportunity to develop the next generation of Akamai technologies excite you?

Join our world-class Application Security Engineering team

We seek an experienced leader to build and oversee a global advanced support team of 12 professionals across four countries. This role connects customer-facing teams with the data science department, ensuring outstanding service delivery and efficient regional collaboration. The team operates in the United States, Costa Rica, Poland, and India, promoting seamless communication and operational excellence globally.

Partner with the best

The selected candidate will define and improve operational workflows, enhance customer engagement, address escalations, and transform feedback into actionable product insights. This position contributes to product direction while aligning support operations with overall business strategies and objectives.

As a Manager Data Science, you will be responsible for:

• Leading, developing, and mentoring a geographically distributed team of advanced technical support professionals
• Establishing and refining global support processes to drive efficiency, consistency, and customer satisfaction
• Collaborating closely with data science and product development teams to identify opportunities for detection improvement and innovation
• Managing high-priority escalations and ensuring timely, effective resolutions
• Providing analytical insights and feedback to influence product enhancements and overall service quality
• Fostering effective relationships with internal stakeholders and customers to align support initiatives with overarching business objectives.

Do what you love

To be successful in this role you will:

• Demonstrate experience overseeing medium to large technical, client-facing teams within international or multi-regional settings.
• Demonstrate expertise in technical areas such as cybersecurity, fraud prevention, networking, data science, or software development.
• Exhibit capacity to create operational strategies, enhance team output, and promote ongoing advancements effectively.
• Demonstrate excellent interpersonal, leadership, and stakeholder engagement abilities effectively in diverse professional environments.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.