Customer Service Representative

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service.

At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you.

Available Shifts:

• Shift 1: 7:00 AM ET to 3:30 PM ET
• Shift 2: 12:00 PM ET to 8:30 PM ET
• Shift 3: 3:00 PM ET to 11:30 PM ET

Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available)

We have multiple openings available across all shifts, so whether you're an early riser or prefer evenings, we'd love to connect with you.

What You'll Do

• Provide information and process inquiries about accounts, products, and services.

• Troubleshoot technical issues related to computer, tablet, and cell phone applications.

• Handle inbound calls, real-time chat, emails, and make outgoing calls.

• Communicate special marketing offers to VIP customers.

• Offer feedback on service failures or customer feedback.

• Uphold customer confidentiality and promote what we value.

• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.

• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For

• 0-2 years of inbound/support call center experience preferred.

• At least 21 years old with a High School diploma or equivalent experience; some college preferred.

• Flexibility with work schedule.

• Excellent written and verbal communication skills.

• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.

• Able to travel to the office for at least 50% of scheduled shifts.

• Must be camera-ready while working.

• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.

• Experienced with troubleshooting computers, smartphones, and tablets.

• Strong verbal, interpersonal, and written communication skills.

• Diligent with strong grammatical and typing/data entry skills.

• Able to work independently with initiative and discretion.

• Thrive in a fast-paced, dynamic environment while maintaining high customer service.

• Organized with excellent time-management skills.

• Previous technical support experience is an asset.

Cette description de poste a pu être révisée et améliorée à l’aide d’outils d’assistance basés sur l’intelligence artificielle afin d’en accroître la clarté, la cohérence et l’inclusivité. Tout le contenu final, les exigences du poste et les décisions d’embauche demeurent soumis à l’examen et à l’approbation de personnes responsables chez Aristocrat.

Philosophie de rémunération

Nous offrons un programme complet de rémunération et d’avantages sociaux conçu pour demeurer concurrentiel sur le marché, soutenir votre bien-être et reconnaître votre contribution à notre réussite. Notre approche repose sur un principe de rémunération au rendement qui récompense l’impact individuel. Votre programme de rémunération sera déterminé en fonction de facteurs tels que vos compétences, votre expérience, vos qualifications et votre lieu de travail.

Selon votre poste et votre lieu de travail, vous pourriez être admissible à des primes et incitatifs annuels, à des avantages liés à la santé et au bien-être, à des congés rémunérés, à des régimes de retraite, à une couverture d’assurance ainsi qu’à d’autres avantages locaux ou prévus par la loi.

Les détails précis de la rémunération et des avantages associés à ce poste seront discutés au cours du processus de recrutement.