Responsible for supporting, implementing, and troubleshooting software for the SIT, UAT, and Production environments across the client's Front-End Systems.
The Application Support Analyst liaises with customers (internal and external) at all levels and needs to demonstrate effective teamwork and communication, developing customer confidence in the client's product suite and associated ancillary products.
What you'll do
Develop an understanding of the customer's business in specific areas and their use of the System.
Guide customers on "how to” and "why" type queries.
Fault investigation and resolution, including the raising of defects, creation, and execution of scripts.
UAT coordination, including environment preparation, switching on, and configuration of new functionality.
Contribute to developing new functionality by ensuring technically sound solutions and providing the Application Support team with appropriate knowledge, procedures, and documentation to support the product suite.
Assist in software build upgrades.
Perform after-hours on-call duties on a roster basis.
Achieve quality results within the allocated timelines.
Why you will love working with us:
Referral Bonuses.
Flexible hours and work models for a better balance between work and personal life.
Continuous technical training and constant training.
Corporate recognition program.
Career line that will allow you to grow with us.
About Encora:
Encora is a global company offering software and Digital Engineering solutions, with over 9,000 encorians worldwide. Our technology practices include Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience, DevOps, Cybersecurity, and Quality Engineering.
At Encora Inc., we hire professionals based solely on their abilities, and we do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Who you are:
Experienced working as a member of a high-performance Application Support team.
Enjoy Working with a team to achieve consistent, efficient, and practical work delivery within agreed timelines.
Experienced in liaising with a range of customers at different levels.
Experienced with Remedy or other similar work request system applications.
Have SQL scripting skills
Experienced in level II application support.
Preferred:
Exposure to Finance/Banking Industry.
Headquartered in Scottsdale, Arizona and backed by private equity firm Advent International, Encora is the preferred innovation partner to some of the world’s leading technology companies. It provides...
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