GDS Consulting_ServiceNow Technical Architect Manager

pspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. /span/span/pp /pp /ppstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptErnst amp;Young LLP  /span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptJob Description       /span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptJob Title:/span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptServiceNow Product amp; Service Manager    Job Code:     FLSA Status: /span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCareer Path:/span/strong/ppstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptFunction: (Category for Job Posting)/span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptRank Code: Senior/span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptGrade: /span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPrimary Owner:/span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptSub Function: /span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptReports to (Job Title):/span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptServiceNow Practice Leaders    /span/strong/ppbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptJob Summary: The manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap.   The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements./span/ppstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptEssential Functions of the Job:/span/strongbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Defines the actual work that will be accomplished and the features that will be built within each release/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Grooms existing product backlog with the business stakeholders/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Defines, maintains and communicates product roadmap/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Determines customers needs and desires by specifying the research needed to obtain information/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Aids in determining cost model and forecasting volume/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Review service level performance for product and outline service improvement plan where necessary/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Outlines operational requirements by scheduling and assigning employees; following up on work results./spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies./spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Contributes to team effort by accomplishing related results as needed. /spanbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptKnowledge and Skills Requirements:/span/strong/ppstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptMust possess:/span/strongbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    2-5 years of ServiceNow product knowledge /spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Excellent verbal and written communication skills/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    Highly proficient presentation skills including use of powerpoint /spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    A working knowledge of Agile Development / Extreme programming methods/span/ppbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAbility to:/span/strongbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    effectively communicate with all levels of the organization globally/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    demonstrate analytical and problem solving skills/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt•    work on multiple overlapping projects/span/ppbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptSupervision Responsibilities:/span/strongbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWorks across ServiceNow oriented Agile delivery team /spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptOther Requirements:/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptThe role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities./span/pp /ppstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptJob Requirements:/span/strongbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptEducation:/span/strongbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCollege degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences /span/ppstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExperience:/span/strongbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptApproximately 3 to 5 years of experience in a product manager or service owner role/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptITIL Service Manager certification or equivalent work experience a plus/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt5+ years of ServiceNow development experience is an advantage/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAble to exhibit a progression of increasingly complex job responsibilities during the period.  /spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptOverall 5-8 years of work experience. /span/ppbrstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptNote: /span/strongbrspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptThis job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management./span/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifbEY | Building a better working world/b/span/span/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. /span/span/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate./span/span/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  /span/span/p