GDS Consulting_Unix/SQL Application Support

pspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. /span/span/pp /pp /ppstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifApplication Support Specialists/span/strong/ppbrstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifThe opportunity/span/strong/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifWe are building a team of L2 Technical Application Support Center in Manila. The candidate will be required to /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifperform technical production support activities on in-scope applications. Scope of production activities include /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifbut are not limited to: Incident Management, Problem Management, Service Request Management, and  Service/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifManagement./span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifPlease review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have adjacent and/or sufficient experience./span/ppbrstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifYour key responsibilities/span/strong/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Act as a point of contact between the client and the application support center/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Monitor jobs, production processes, systems availability, latency and overall system health/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Create Incidents / Service Requests /Problem ticket and assign to teams/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Create application incident reports/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Perform initial analysis and resolution for the layers defined in scope/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Establish understanding of application, platform layers defined in scope/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifproblems and provide acceptable workaround or resolutions to identified issues/defects/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Escalate further to L3 within a reasonable period with analysis and findings/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Triage, resolve, and conduct RCA/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Handle major incidents and joined SWAT calls/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Identification, classification, prioritization, and remediation of system issues/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Produce reports on defect/problem reporting data/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Build tools or establish processes to quickly triage issues and discover failures across the technology stack /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Create and update support knowledge database/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Lead the documentation process for overall application support/span/ppbrstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif Common Responsibilities and Expectations /span/strong/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Work and closely collaborate with client teams (business and IT) as well as 3rd party vendors on a regular /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifbasis /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Provide responses to functional / technical queries, /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Perform periodic application maintenance /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Participate and provide support on various application migration activities /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Propose and/or participate in any support team continuous improvement initiatives and implement these /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifimprovements, as needed /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Understand the use of service delivery metrics /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Monitor and report on regular production activities, which are subject to Service Level Agreement (SLA) or /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifOperational Level Agreement (OLA) such as job activity, transaction processing, network activity, database /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifactivity /span/ppstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifSkills and attributes for success/span/strong/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Ability to work in a fast-paced production environment/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Excellent analysis and troubleshooting skills/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Ability to work independently and as part of a team with minimum supervision/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Understanding of software development lifecycle and best practices/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Excellent communication skills (written and spoken English)/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Ideally has experience in working for large Financial Services client/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Keen attention to detail/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Have exposure to working in shifts (APAC and EMEA) and/or weekend shift/on-call support/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Has successfully demonstrated domain of most skills and technologies on several relevant projects /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Exposure to various job and process monitoring tools/span/ppbrstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifTo qualify for the role, you must have:/span/strong/ppstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifMust Have:/span/strongbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif • Intermediate level on Unix, SQL/Oracle, Technical Application Support (Level 2) experience/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif**Intermediate : has hands-on experience working on that technology, can troubleshoot w/in the technology, can read scripts or do scripting, and know the key commands/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif • Education: Bachelors Degree Computer related/span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifNice to have:/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif • Fundamental level on Java, Microservices, PCF (Pivotal cloud foundry) Monitoring Tools - Splunk, Dynatrace, Catchpoint, APM etc./spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif•  ITIL certification/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif•  Familiarity with ServiceNow Automation and ticketing/span/ppbrstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifWhat we look for/span/strong/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifWe look for people who demonstrate drive, vision and determination and are passionate about helping our clients /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifachieve their goals. We look for high performers, who consistently deliver quality work while continually looking for ways to improve. /span/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifWe want people who understand the challenges of working in a professional services environment and are focused /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifon achieving and delivering the best for our clients. We want people who have a clear sense of personal and /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifprofessional accountability and know how to build relationships by doing the right thing. /span/ppbrstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifWhat working with EY offers /span/strong/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Support, coaching and feedback from some of the most engaging colleagues around /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Opportunities to acquire new knowledge and skills to progress your career /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serif• Engaging culture that promotes work-life balance and personal effectiveness /span/pp /ppstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifAbout EY /span/strong/ppspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifAs a global leader in assurance, tax, transaction and consulting services, we’re using the finance products,/spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifexpertise and systems we’ve developed to build a better working world. That starts with a culture that believes in /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifgiving you the training, opportunities and creative freedom to make things better. Whenever you join, however /spanbrspan style=font-size:10.0pt;font-family:arial, helvetica, sans-seriflong you stay, the exceptional EY experience lasts a lifetime./span/ppstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifIf you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible./span/strong/ppstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifJoin us in building a better working world./span/strong/ppstrongspan style=font-size:10.0pt;font-family:arial, helvetica, sans-serifApply now. /span/strong/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifbEY | Building a better working world/b/span/span/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. /span/span/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate./span/span/pp /ppspan style=font-size:11.0pxspan style=font-family:Arial, Helvetica, sans-serifWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  /span/span/p