Solutions Engineer

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

What You'll Do

Primary Technical Contact and Quarterback

• Build a relationship with strategic accounts and leverage that relationship to ensure partner engagement.
• Improve the partner journey by reducing friction at all parts of the journey.
• Serve as a primary POC for partners to help them find information and solutions that make them a successful MSP.
• Act as a quarterback for technical escalations for our partners, involving stakeholders and use relationship and knowledge to de-escalate issues. Take ownership of the communication and follow through until completion.

Customer Technical Health

• Focus on maintaining and improving the technical health of customer accounts.
• Continually build your knowledge of product functionality, best practices, integrations, supported technologies, competition, and industry trends.
• Use this knowledge to confirm with the partner and internal stakeholders that their use of N-able products is healthy and suggest improvements wherever possible.
• Prevent hard churn and soft churn by enabling partners to effectively deploy and sell their customers on N-able product offerings.

Product Utilization

• Oversee the effective use and deployment of our products, ensuring optimal setup and functionality.
• Work with partners during purchasing, deployment, and through the product lifecycle to ensure licenses are consumed and leveraged with MSP customers.
• Advise the customer on their technical operations, efficiency, and automation.
• Make suggestions to N-able partners using your expertise, best practices, and insights from other MSPs to help the partner achieve their larger goals.

Technical Engagement

• Drive customer engagement from a technical perspective, providing expertise and support that helps the partner grow.
• Your role will involve working closely with SMEs to address specific technical challenges and opportunities, ultimately enhancing the overall customer experience and satisfaction.
• Maintain credibility as the technical expert across many areas such as Microsoft, Network administration, Security practices, and more so that when speaking with partners you help shape productive conversations.
• Promote N-able offerings such as Head Nerd Office hours and webinars, roadshows, Business Transformation, and Empower to boost engagement.
• Create documentation, videos, and other collateral to assist partners with deriving value from our products.

What You'll Bring

• 5+ years of experience as a post-sales Solutions Engineer, preferably within the cybersecurity domain or related technology fields.
• Proven ability to work across a broad range of technologies with responsibilities including technical presentations, proof of concept (PoC) development, solution design, hands-on implementation, and ongoing support. 

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – hybrid working model of 2-3 days a week in-hub collaboration

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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