Why N-able


At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.


What You'll Do

  • Build, configure, and maintain in-app guides and messages (onboarding, feature education, tooltips, banners, surveys) using Pendo.
  • Use HTML, CSS, and light JavaScript to customize the look, feel, and behavior of in-app experiences.
  • Use analytics and reporting to measure the effectiveness of in-app experiences and identify opportunities for improvement.
  • Create dashboards and reports to track engagement, adoption, and outcomes of in-app messages and guides.
  • Iterate on in-app experiences based on data, experimentation, and customer feedback.
  • Facilitate core Scrum ceremonies and ensure clear outcomes and follow-ups.


What You'll Bring

  • 3-5+ years of experience building in-app guides, messages, or digital adoption experiences (ideally using Pendo or similar tools).
  • Working knowledge of HTML and CSS, with JavaScript used to customize or enhance in-app experiences.
  • Strong understanding of user workflows, user journeys, and customer-centric design.
  • Hands-on experience using analytics and reporting to evaluate in-app experience effectiveness.
  • Experience working in a Product-Led Growth (PLG) environment where in-product experiences support onboarding, adoption, cross-sell and engagement.
  • Ability to translate data and insights into concrete improvements in in-app messaging and guidance.
  • Comfortable collaborating cross-functionally with Product, UX, Analytics, and Engineering teams.
  • Experience supporting Agile delivery by facilitating key ceremonies, aligning with the Product Owner, and driving clear action items.

 

Nice to have:

  • Familiarity with SaaS product metrics such as engagement, feature adoption, or retention.
  • Experience working in SaaS or B2B product organizations.
  • Experience working with distributed or global teams.
  • Scrum Master certification (CSM, PSM, or equivalent) or demonstrated equivalent experience


Purple Perks

  • Medical, dental and vision coverage
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Employee Stock Purchase Program 
  • FuN-raising opportunities as part of our giving program 
  • N-ablite Learning – custom learning experience as part of our investment in you 
  • The Way We Work – our hybrid working model based on trust and flexibility 


About N-able


At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

 

#LI-JH1   #LI-Hybrid

Is a Remote Job?
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N-able protects businesses against evolving cyberthreats. We deliver end-to-end cyber resilience by unifying endpoint protection, threat detection and response, and data recovery to minimize risk...

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