Why N-able


At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.


What You'll Do

  • Manage a highly technical, global support organization, ensuring consistent, high-quality customer support across regions and time zones
  • Serve as the Security POD support leader, ensuring strong alignment between Technical Support, Security Operations, and customer needs
  • Partner closely with MDR teams to effectively support our Adlumin XDR product.
  • Design, develop, and implement processes, tools, and systems to improve efficiency, scalability, and service quality.
  • Enable support teams to understand and respond effectively to security concepts, incident workflows.
  • Define, track, and measure success criteria for support initiatives and cross-functional programs
  • Build strong partnerships with Sales, CSM, Engineering, Product, Support, and Security teams to ensure seamless customer experiences
  • Coach, mentor, and develop team members through established performance management


What You'll Bring


Basic Qualifications

  • Experience working in a fast-paced environment
  • Extensive hands-on knowledge of technical support systems and procedures
  • Proven track record in building highly scalable support organizations
  • Experience managing teams across multiple time-zones
  • Strong understanding of customer satisfaction metric drivers
  • Strong time management, organization and decision-making skills
  • Strong communication skills with a genuine comfort and strength in explaining complicated matters in simple terms to varied constituencies
  • Exceptional multi-tasking skills and the ability to manage multiple high-priority projects
  • An analytical mind combined with good judgment skills to resolve sensitive business problems
  • An attitude of service and humility
  • Strong understanding of components, tools, and processes that enable the development of highly redundant and horizontally scalable web applications
  • Ability to work independently, efficiently, and meet all internal and external commitments

Preferred Qualifications

  • 10+ years in technical support and/or operations within the software industry with 5+ years in a customer support management role
  • Bachelor’s degree in Computer Science or Engineering, or related field experience


Purple Perks

  • Discounted gym access at several local facilities
  • FuN-raising opportunities as part of our giving program             
  • N-ablite Learning – custom learning experience as part of our investment in you 


About N-able


At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

 

This position has a starting base salary range of CAD $140,000.00/Yr. to CAD $160,000.00/Yr. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is also eligible for bonus and long-term incentives.

 

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N-able protects businesses against evolving cyberthreats. We deliver end-to-end cyber resilience by unifying endpoint protection, threat detection and response, and data recovery to minimize risk...

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