The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Challenge

Qualtrics’ Technology Consultants (TCs) are highly experienced advocates and technology experts dedicated to the ongoing success of our Brand Experience clients. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for them internally, driving operational improvements and product enhancements. 

In this role, you will work individually and as a team to provide technical solutions, configuration services, and strategic program guidance to accelerate adoption of Qualtrics technology and incorporate Qualtrics into client programs. This unique combination of technical, relational, and strategic experience ensures professional success for our TCs.

Expectations for Success

You will know you are doing a great job when you:

  • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
  • Successfully guide our clients and deliver solutions ultimately resulting in high renewal and expansion rates
  • Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
  • Support the Sales team in pursuit of large deals and the Product team to improve product features
  • Collaborate closely with your teammates to develop process, material, and training efficiencies
  • Have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
  • Most importantly, care deeply about our clients and provide them a world-class experience

A Day in the Life

Technical Advising & Project Management

  • Demonstrate unparalleled product expertise and problem-solving acumen to recommend software solutions tailored to your client’s needs
  • Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
  • Train your clients on new and relevant features of the Qualtrics Experience Management (XM) Platform and related solutions

Technology Services & Configuration

  • Seamlessly integrate new product features into existing programs
  • Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort
  • Execute build and configuration services that align to client objectives and strategic goals

Thought Partnership & Technology Consulting

  • Assess long-term program strategy and identify solutions that drive measurable success
  • Evaluate your client’s program needs and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
  • Collaborate with internal account team and Qualtrics leadership on high level client relationship and program strategy

Qualifications & Requirements

  • A Bachelor’s degree or greater
  • 1–4 years experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities); SaaS preferred
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Comfort in working both autonomously and collaboratively
  • Ability to articulate technical concepts to a non-technical audience
  • Detail-oriented with an ability to prioritize and meet deadlines
  • Familiarity with software and front-end development
  • An ability to grasp clients’ needs and recommend value-added solutions
  • Excellent verbal and written communication skills
  • Strong problem-solving skills

Benefits

    • Competitive salary
    • Semi-annual performance bonuses
    • $750 work from home stipend to set up your home office
    • In-office perks like catered lunch, snack bars, open seating work environment, and casual dress
    • Relocation bonus for out of state applicants
    • 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
    • Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
    • Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team