Yardi is a global software company providing innovative
property management solutions and services in every real estate market. We are
focused on providing our customers with superior products and outstanding
customer service. We are passionate about technology and believe work should be
fulfilling and fun! We are committed to our customers, employees, and the
communities where we live.
We are looking for motivated, enthusiastic team players with
great customer service skills to provide consultative, implementation, system
support, and professional services to a portfolio of assigned Yardi
clients!
What you will do
·
Advise and institute best practices relevant to
clients in the application of Yardi products
·
Consult with and provide direction to software
end-users; assists end-users with the day to day operation of system software
including financial reporting, accounting, and daily business operations
·
Serve as a knowledge expert resource for
specific user application(s) and as such is the point of escalation for many
application specific issues
·
Identify ongoing application systems issues for
assigned applications and initiate the communication of revisions and best
practices
·
Perform system and business process reviews and
other services reviews to identify inefficient processes and makes sound
recommendations for client productivity gains through the use of Yardi
software
·
Manage continued software integrations,
maintenance, and updates in collaboration with clients
·
Research, analyze, and resolve software
functionality and reporting problems for clients
·
Identify when client issues need to be escalated
and determine the appropriate support resources for problem resolution
·
Evaluate company resources and software
functionality in connection with prioritizing and responding to client
requests; provide recommendations and informed direction to clients regarding
ancillary products and services that align with client business and operational
needs and goals
·
Collaborate internally with analysts, designers,
programmers, sales, and marketing with a focus on meeting client needs and
maintaining high-level customer service standards; complete special projects
related to department training and client support; and perform other Yardi
duties as assigned
What you need to have
·
Bachelor’s Degree in Business, Finance, Math, or
Computer/Engineering Sciences or equivalent experience in the property
management industry
·
Yardi domain experience and/or has demonstrated
an ability to independently manage and resolve a variety of Yardi client issues
and requests
·
Demonstrate successful collaboration with Cloud
Services, development, and escalation teams
·
Independent, sound decision making and
problem-solving skills
·
Excellent written and verbal communication
skills
·
Client-centered commitment and focus
·
Proven ability to treat all employees and
clients with respect and dignity.
·
Understanding of property management industry
and best practices
·
Working knowledge of accounting practices
·
Ability to meet critical deadlines and
prioritize multiple tasks in a fast-paced environment.
·
Collegial, team-oriented disposition with the
desire and ability to establish cooperative working relationships with
employees at all levels within Yardi, outside of Yardi, and with clients.
What would be helpful have?
·
Ability to configure and manage networks and
peripherals.
·
Experience with HTML/Cloud Services
·
Competence in some of the following areas,
relational databases, and SQL.
What you get as a Yardi Employee
·
A great place to work with fantastic
people.
·
Ability to learn new technology and develop
professionally.
·
Competitive compensation
·
Comprehensive benefits – Medical/dental, paid
time off, sick time, paid holidays, profit sharing, life insurance, and
more!
At Yardi, we’ve created a team of over 9,000 employees in
over 40 locations around the globe dedicated to making great real estate
software products and fostering a collaborative work environment. Yardi is a
place where people with a wide variety of cultural and life experiences come
together to make a difference. Our corporate culture stresses integrity,
respect, trust, responsibility, and fun! Come join our growing team!
All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate
website.
Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and...
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