Session: Creating Shared Platforms for the Social Sector
This session will explore the challenges related to co-creating platforms designed to be used by hundreds or thousands of NGOs to maximize and support collective action. We will focus on Aselo, a shared cloud contact center (based on Twilio’s Flex communications platform as a service technology) being co-developed with child helplines, many of which struggled with capacity even before the pandemic. Children and youth have moved to social media channels, creating additional challenges for what have historically been voice-based helplines. This session will share the approaches to user-informed collaboration and the types of technology enhancements that can help the crisis response movement improve their capacity and effectiveness.
- 1. Attendees will learn how the child helplines and Tech Matters built a collaborative process that enabled the nonprofit users to prioritize the challenges to be addressed and co-create an innovative tech solution for an entire field.
- 2. Attendees will hear how the development team planned for critical privacy and security issues, while supporting data collection to further global advocacy for children.
- 3. Attendees will learn the nuts and bolts of creating digital public good to be shared by fields that are not used to sharing tech infrastructure.
Dee Luo is a Product Manager at Tech Matters, a Silicon-Valley based nonprofit organization that leverages the power of tech to support social sector innovators and advance large-scale positive social change. Dee has experience building SaaS (Software as a Service) business software after working at Yext, a New York-based technology company, and has worked on pro bono projects for international social enterprises as a past fellow of the MovingWorlds Institute. She is based in New York City.