Okay. So picture this. Fifteen years ago, I'm presenting, delivering training to a contact center.Back then, it would be around a table, around a table where I can look people in the eye. Yeah. I'm doing this virtually, and I can't see you. But I was launching a new piece of software. The software was what I thought brilliant. The leaders were engaged. We had booked go live. We were I was delivering the training training. Everything was going perfectly. But as I was delivering the training and I was looking at people in the eye, I could see that they were disengaged. They were they were quite the arms were folded. They didn't quite look like they were getting it.

At the end of the presentation, somebody looked down and then looked up at me and said, no. I don't wanna use the system. I've not bought into it. It's it's it's not what I want. Can't we just why? Why do we need to do this? And then I realized, okay. The tech was the tech was fine, but what we had missed was the people. We had missed engaging people. We had missed empowering people. Today, I'm going to talk to you about AI powered change management. And I'm just going to pull up my screen. Pull up my slide deck, and start. So I'm Verena Bambergem, and I have over fifteen years experience in the industry. I've worked in The UK, South Africa, and Switzerland on large scale global projects. I studied engineering, but early on, I realized that I could get the tech to work, but the real challenge and the real return on investment came from bringing people along.

That's why today, I'd like to talk about enabling digital transformation with people and platforms. In this session, I'm going to talk to you about how AI can enhance change management strategies, drive digital transformation, create a culture of continuous innovation. I will share practical approaches to navigate change, engage employees, and maximize your return on value. Return on investment. Sorry. So do you know what change management is? Use the checkbox. Let me know if you have any experience in change management. Do you understand what it means? So I think of change management at its core is about helping people move from where they are now to where they need to be. Confident, capable, and supported when new systems and processes or behaviors are being introduced. Do do do you have experience rolling out change management?

Please feel free to use the chat box. I can I can see it, and I can engage with some questions? Now the problem everyone feels, but few solve. I think you've heard this already in in the presentations that about 61% of the leaders believe AI powered projects are more likely to succeed. But the interesting fact here is that over 70% of digital transformations failed to meet their objectives. We are investing in it. We are piloting it, but something is missing. The disconnect is the people side. Employees aren't resisting change because they don't care. They're resisting it because they don't feel equipped. AI is powerful, but without adoption, it's just going to be shelfware. So we need to get it to work for us. At NNIT, we have developed a change impact assessment.

As part as the change manager, one of the things I do when I get onto a project is develop a change impact assessment. It's such a structured approach to identifying what's changing, who's impacted, and how ready they are. But here's the difference. We built a custom CIA tool that saves you time and reduces effort and helps you and it works in a secure environment. It works in the life science industry. Instead of starting from scratch, you can feed in your existing documents, project plans, stakeholders, and it generates a CIA. Why not use ChatGPT? Because in the pharma, biotech, and life science industry, data privacy is nonnegotiable. You can't risk uploading sensitive plans to open tools. So the NNIT CIA is designed with life science compliance in mind.

And the value, you go from where do I start to years and action plan in a fraction of the time. Because the change impact your change impact assessment feeds into your communication and your change plans and your training. So there's no more days of workshops. Yes. We have full hold workshops, but all of that input can be automatically put into a CIA, and we can get results. Let's see a quick demo. I'm gonna share a video now, so let me know if you can hear sound.

What if your change strategy could begin with instant insights rather than weeks of interviews and analysis? A change impact assessment or CIA helps you understand what's changing, who's impacted, and how ready your organization really is. At NIT, we've developed an AI powered CIO tool. You upload documents like stakeholder maps or project plans, and the system gives you real time outputs, like readiness heat maps, key risk areas, and tailored engagement plans. Let's see how it works. Using the CIA Insight tool, upload your project materials, policy documents, SOPs, or org charts. Now click create impact assessment. Select the relevant files from the files uploaded. Then select the report type and add in the problem description. Current system details. Contextual information. Stakeholder information, specific training needs, communication purposes, Any additional notes and then click generate report. Within minutes, your data is analyzed and structured into clear change insights.

Let's take a quick look at three key benefits of using NNIT's AI Power CI tool. it saves time and effort. What used to take weeks of manual mapping and analysis, we now do in minutes. You simply upload your files and get ready to start results instantly. it delivers clear, actionable outputs. You'll know exactly where to focus your energy to support impacted teams, address risks, and drive real adoption. And it's trusted and configurable. Whether you're in life sciences or another complex environment, it adapts to your project needs without compromising data security. The result? You spend less time guessing and more time leading. We built the CIA Insight tool to make change management faster, smarter, and more impactful. If you're planning a digital transformation and wanna see how this works in your organization, connect with NNIT. Contact details are on screen. Feel free to reach out.

Yep. And you can use your phone to scan my LinkedIn on on the screen. But that was one tool. I promised you two. So another one of my favorite tools as a change manager is a DAP. Do you know what DAP means? Use the chat. Let me know if you understand the term, and if you want to learn more. A DAP is a digital adoption platform. It's an intelligent layer that sits on top of your existing software. It guides users in real time. You can think of it as a GPS system for your enterprise. It provides tooltips, in app walkthroughs, pop up guidance, search help. It meets users where they are, when they are where they are and when they need it. It can work on any system, and it's especially valuable when you have a complex plat enterprise and platforms like SAP, Salesforce, or Veeva.

What I really like about digital adoption platforms is the analytics. Bot and WalkMe insights are one of my favorite. It tells you where users get stuck, where they give up, and what process flows need attention. You can I can move from guesswork to clarity? So I can see when summary is failing in a certain process, I can then go in and do some more communications or training. It takes change management from an intangible subject to something that's driven by data. What is also cool is with these tools, if you build a flow, you can take this flow and turn it into an e learning. You can turn it into a video with sound and also maybe sometimes, animated people, a PDF, and you can do this all at a click of a button.

You can then translate it into German, Japanese, Dutch, French, and this is all built in. Now it's done by AI. So if it would I would definitely recommend reviewing it, but it takes 90% of the work out of actually translating it, of building, e learnings. It makes it much faster. These platforms don't just support adoption. They accelerate it. And now DAPs are involving Beyond Systems into AI enablement. You can use the DAPs to help onboard users to use Copilot like Microsoft three sixty or to use SAP or Viva. So teams learn how to use use AI in the moment that it matters. I mean, even any everybody that embraces AI, there's still so much to learn and so much to use. So with a DAP tool, it makes it much easier.

It can make the software work for you. So the key chain key takeaways here are AI driven tools enhance change management and accelerate digital adoptions in life science. Successful digital adoption isn't just about technology. It's about engaging and empowering people, the people Leveraging analytics to measure readiness, adoption, and optimize adoption and drive sustainability. That's where we look at data driven decision making. This isn't about dashboards and models. It's about your people. A WalkMe case showed that they made a million dollars savings in a month by reducing errors. Whatfix says it can reduce training times by 50%. But beyond the numbers, there's a real story here. It's about when you get people users to say, for the time, I feel confident using the system. AI can support the change can support you in this.

So let's take a moment and just talk about how AI can help a change manager through the entire life cycle. You can start off with using your change impact assessments to plan the impact. You could use AI to write emails. You can use it to build slides. You could use it to do videos, and then you can use it to do trainings. So you could do training on a real on a system where users can click through the processes before you go live. Post go live, you can use your digital adoption platforms to see where people are failing and then come in and fix the problems. So we no longer have to wait weeks to get answers. We are adapting in real life because AI makes it possible.