We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
The Community team is part of the Global VE CoE which serves as the backbone of our Value Engineering organization, offering centralized functions that enable us to operate at scale effectively. These functions are designed to provide scalable solutions, targeted expert support for customer engagements, and to nurture fully ramped talents for our field teams.
The Role:
As a Community Manager, you will be responsible for the day-to-day operations of the community and collaborate with cross-functional teams to address community questions and issues promptly. Leading the creation of community engagement and content, you'll partner with internal stakeholders to develop and manage community programs. This role involves acting as an internal and external evangelist for the Celonis Community and products, with a direct responsibility for facilitating and measuring community engagement. The work you’ll do:
- Moderate the community and work with internal stakeholders to swiftly address questions and posts. Ensure all members adhere to the community’s code of conduct.
- Build a scalable business expertise capability and support network for quick resolution of community issues.
- Develop a community content lifecycle, activate it through relevant stakeholders, and seed discussions to keep the community active and valuable.
- Promote events, new feature launches, and newly-released content.
- Ensure effective use of community platforms and tools, tracking metrics for program execution and success.
- Plan and facilitate training and documentation for internal and external users on navigating community features and processes. Provide technical support to users.
- Drive a positive user experience by acting as a liaison between users and the business. Advocate for users to the business and vice versa.
- Collect inbound product feedback and contribute to long-term product feedback and feature requests. Gather insights on developing community features to meet user needs and drive adoption.
- Identify, engage, and nurture community champions, implementing a champions program with recognition and support.
- Offer support to customer group owners in unfolding Celonis communities, building networks with partner and customer teams to drive awareness, adoption, and nurture Celonis champions.
The qualifications you need:
- 4-7 years of work experience, including at least 2 years in managing online communities or in a support-related field such as customer success or customer operations in the SaaS environment.
- BA/BS degree is required; MBA is a plus
- Technical background is a plus, passion to develop communities is mandatory
- Exceptional communication in English and people skill
- HTML and CSS knowledge preferred
- Basic design skills is a plus
- Understanding of community networks and – design, functionality, strategy.
- Ability to build and implement community-focused content strategies
- Experience in developing developer communities, events and programs
- Very high attention to detail
- Excellent verbal, written, and presentation skills
- A customer service mindset
- Motivation to understand our products & services
- Curiosity to learn, ask questions and build meaningful relationships and programs
#LI-DB5
What Celonis can offer you:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
