Organization

: MTIT-Network and Telecommunications Unit

Primary Location

: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting

: 2023-04-05, 10:20:54 AM

Closing Date

: 2023-05-14, 11:59:00 PM

Duration in Months: 36

Contract Type: Fixed Term - Regular

Probation Period: 1 Year

Full Competitive Recruitment: Yes

  

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.

 

Main Purpose

The purpose of the position is to define and create repeatable and consistent processes in the design, implementation, and maintenance of IT Network, Storage and Server infrastructure.

 

Role

The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a client oriented service manager and operation system administrator coordinating services design and delivery; and (c) an IT project manager collaborating with other specialists in defining, planning and executing IT infrastructure related projects.

 

Functions / Key Results Expected

Stablish and maintain Standard Operation Procedures (SOP) to define repeatable, understandable and secure processes. Review and update IT Infrastructure related Policies that ensures the proper IT Governance.

Collaborate with other divisions in establishing high efficient automations for continuous integration and continuous deployment (CI/CD) pipelines. Expertise in modern containerization architectures as Kubernetes. Confident designing and managing infrastructure in the cloud, as for example Azure Cloud.

Feel confident managing datacentre operations, such as racking, cabling. Understand the server hardware lifecycle. Assist and give expertise in operational tasks when needed to support the hardware maintenance.

Control the infrastructure assets during their lifecycle. Handle support contracts with vendors deciding the proper service level agreement (SLA), and which assets needs to be maintained or decommissioned. Regular health check of assets and address any possible issue. Be able to investigate and resolve complex issues presented, following ITIL processes.

Design, implement and maintain highly secure network infrastructures, not only physical but also software defined networks. Understand the TCP/IP stack and define firewall rules that can operate at different levels of this stack.

 

Competencies and Expertise

Core Competencies

NameDefinition  CommunicationCommunicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.  Achieving ResultsTakes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.  TeamworkActively contributes to achieving team results. Supports team decisions.  Planning and OrganizingPlans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional Competencies

NameDefinition  Client orientationHelps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.  Commitment to continuous process improvementPlans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements.  Technical/scientific credibilityEnsures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.

Required Expertise

FunctionNameExpertise Description   Information TechnologyComputer OperationsExtensive experience in IT Infrastructure Monitoring and Healing processes.   Information TechnologyIT Disaster Recovery FrameworksExtensive experience in designing, implementing, and maintaining IT Disaster Recovery Infrastructure.   Information TechnologyIT Hardware Installation and MaintenanceExtensive hands-on experience in physical hardware installation and maintenance.   Information TechnologyIT Network AdministrationExtensive hands-on experience designing and maintaining secure networks, including on-premises and software-defined networks.   Information TechnologyNetwork SecurityExtensive experience in network security technologies such as web application firewalls, load balancers, and security protocols.   Information TechnologySystems AdministrationExtensive hands-on experience administering and securing systems (cloud, backup, server and storage solutions). Understand cloud and datacenter operations.

Asset Expertise

FunctionNameExpertise Description   Information TechnologyInformation Technology Infrastructure LibraryExtensive experience in ITIL principles and processes applied to the IT Infrastructure.   Information TechnologyProject ManagementExtensive experience handling projects in a proper way using PRINCE2 Framework.